Migrate Creative Cloud assets to my new enterprise account

[kevinmtmt]

Hi,

My Adobe account I've been using for several years has just been added to an enterprise organization that will provide my subscription from now.

As I misunderstood what "migrating assets to the enterprise cloud" meant, I chose to keep them on my personal subscription, that I would like to end as I don't need it anymore.

To make it more clear, I now have a single e-mail address that is linked to a personal and an enterprise account.

Unfortunatly it seems like I can't manually move the assets (online saved documents like psdc files, adobe fonts, ...) to my enterprise account by sharing them because I'm using the same e-mail address for both.

Is there a way to be prompted once again to migrate the assets to my enterprise account? Or a simple way to make the migration again?

Thank you

[kglad]

https://helpx.adobe.com/enterprise/kb/transfer-assets.html

[kevinmtmt]

Thank you for your help but as I mentioned, I can't share my documents with myself because both "accounts" are linked to the same e-mail address. When I try it says I "already have the rights".

I actually have the exact same issue as in this thread (https://community.adobe.com/t5/lightroom-ecosystem-cloud-based-discussions/adobe-account-migrated-to...), and it seems like it can only be managed by the support

[kglad]

then contact your admin

[kevinmtmt]

Is there a procedure I can indicate them to solve this properly? Honestly I don't think they will know how to do this

[kglad]

the admin has access to adobe support if they don't know how to help you.

[kevinmtmt]

Updating this since the issue hasn't been solved yet, I've contacted the support three times but nobody seemed to understand what it was about.

Also, I have hundreds of documents so every option that includes copying a sharing link and saving one document at a time is barely an option here.

[kglad]

adobe support can't help you or your admin can't help you?