Migrating CC files and libraries between "business" and "personal" profile

[phillustrator]

Earlier this week, Adobe split everyone's accounts in our organization into a "business" profile and a "personal" profile. Not a big deal, until I realized that Adobe also unilaterally decided that all creative cloud files and libraries should go on the "personal" profile. And it seems the only solution they're offering is "export/download the libraries/files to your desktop; sign out of your personal profile; sign into your business profile; then import/upload." 

We're talking about potentially terabytes of data. Surely there's an easier way?

(Sharing is not an option, because it looks at the account level, and assumes you already have access.)

[Nancy OShea]

Talk to your organization's IT dept. 

AFAIK, there is no way to combine account assets.

[Scherp Online]

I'm sorry but I find this unacceptable to be frank. I have started 10 chats already, and I've read multiple chats where this is the answer. This shouldn't be the solution. I have two accounts, one personal and one business. It should not be so difficult for me or you to transfer the files from one to another. The only thing you can tell us is to do it ourselves. Which should not be a problem, if the cloud service isn't so absolutely terrible. You have to click each file one by one and download them. You want to download a folder? Too bad, you can't. I have to download 1000 files manually, and move them into a new folder structure. People pay Adobe a vast sum every month, something this crucial and easy should not be such a hassle. 

[Nancy OShea]

I'm sorry but I find this unacceptable...

==============

@Scherp Online 

I understand your frustration.  But fellow product users can't help you.  We neither work for Adobe nor program the software.

To leave feedback where the product engineers will see it, please go to Adobe UserVoice below.  If your idea is feasible, shared by other users and you make a compelling enough case for it, the product team may add it to their roadmap.

• Adobe UserVoice:  https://helpx.adobe.com/x-productkb/global/how-to-user-voice.html
• Creative Cloud Assets: https://creativecloudassets.uservoice.com/

Best of luck.

[oomurchu]

I totally agree with Scherp and am in a similiar boat. I do not have as much data but I do have libraries, sounds simple, go to my personal account and share the library with my business instance which has the same email. 

When I do this I am told I already have access but of course I do not. 

I am not expecting any help of course 

[barbaraw74275261]

I am in the same boat.

OMG Adobe went crazy when migrating the new Businesses Accounts from my previous personal accounts. 

One runs the apps, and one has the files (both share the same user name and password) but cannot see each other. How is that a workflow solution?

A two-hour conversation with an Adobe Technician software engineer makes me feel Adobe has engineered themselves into a corner.

The way it stands is I cannot sync my creative cloud files of 3 years into the new business account.

Option to fix:

Options 1 I keep the personal account and cancel the business account so that I can still have my  files. A personal account is much cheaper than a business account, but the billing is individual and collaborative work would be different. 

Option 2 is all those 1,000s of files be downloaded and re-saved and reuploaded. That solution would take 50 to 100 hours and a whole lot of storage space. 

Option 3 

That the Adobe Backer team move the files for me but that is not a guaranteed to happen.  

They have said that they have been sending out emails for this migration to the account holder but that's not me that would be whomever oversees billing or is the lead on this at the administrative level. I had no idea other than a bill needed to be paid from their emails to me as I was told the personal account was a courtesy before this disaster happened by Adobe. 

All my teaching files are at the previous personal level user not in the business level. I am worried.

[Scherp Online]

This whole story sounds very recognizable for what we had to go through last year. We've reverted back to personal accounts as well because of the absolute nightmare it was to upgrade. It's a little worrying that this still hasn't been addressed. As if they don't wont people to upgrade to business and pay more for the same functionalities. 

[barbaraw74275261]

Thanks for your feedback as here the users seem to understand this nightmare of a networking problem more than the Adobe developers. 
Adobe charged a fee for a safe space to store our work on the cloud only to make a huge change on running the applications and not allowing use to use our working files? I question why this happened.

This is a workflow problem with a poor thought out solution. I hope we go back to personal accounts as they are cheaper and seem to work without disruption.