Minimum of licenses?

Forum|Forum|5 years ago
August 24, 2020
3 replies
631 views

Hi, I work at a company where we are paying for four licenses in Adobe Creative Cloud, however we are only using two. How do I remove the two, which we are paying for yet not using?

Thanks

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Correct answer Nikhil R Gupta

Hello Rebekka,
As per the information regarding Team contract: A license is committed for one year or prorated to the anniversary. Therefore, you must maintain the committed number of licenses until your anniversary date. If you have purchased your Teams membership directly from Adobe.com, you can remove licenses from the Admin Console during the renewal period.

You can also login to the Admin console (https://adminconsole.adobe.com/) and go to the Support tab and start the chat with the support agent if you need more information

Help links:
https://helpx.adobe.com/in/enterprise/using/accounts.html#Removelicenses
https://www.adobe.com/in/legal/subscription-terms.html#03

Hope this helps.

Thanks,
Nikhil Gupta

R

rebekkas45135901Author

Participant

Hi Nikhil,

Thanks for answering my question! How do I know when the anniversary is? And in how much time in advance to this anniversary can I downgrade the number of users?

Thanks
Rebekka

Bani Verma

Community Manager

Hey Rebekka,

If you have purchased your Teams membership directly from Adobe.com, a month before your renewal, Adobe provides a self-service license management workflow in the Admin Console. As a system administrator, you can modify the number of licenses and products in your plan during this period called the renewal window.

To review the details of your renewal: In theAdmin Console, navigate to Account. Under Renewal, click View Details.

Detailed steps are given here: https://helpx.adobe.com/enterprise/admin-guide.html/in/enterprise/using/direct-business-renewals.ug.html

Nikhil R GuptaCorrect answer

Legend

Hello Rebekka,
As per the information regarding Team contract: A license is committed for one year or prorated to the anniversary. Therefore, you must maintain the committed number of licenses until your anniversary date. If you have purchased your Teams membership directly from Adobe.com, you can remove licenses from the Admin Console during the renewal period.

You can also login to the Admin console (https://adminconsole.adobe.com/) and go to the Support tab and start the chat with the support agent if you need more information

Help links:
https://helpx.adobe.com/in/enterprise/using/accounts.html#Removelicenses
https://www.adobe.com/in/legal/subscription-terms.html#03

Hope this helps.

Thanks,
Nikhil Gupta