multiple charging

[mingchen_7249]

Hi,

I am a student whose university purchased the product for me. 

But I found I still pay every month. Could anyone help check the issue?

[Edited by moderator: please refrain from sharing your details here, as this is a public forum accessible to all.]

[mingchen_7249]

It is really weird that in the same account, I need to pay twice (I want to keep the university one but cancel the personal one). 

[Moderator deleted private information. Please do not post private information like e-mails and phone numbers]

[mingchen_7249]

Anyone could help here by emailing me: 

[Edited by moderator: please refrain from sharing your details here, as this is a public forum accessible to all.]

[Anshul_Nautiyal · Accepted solution]

Hi there,

I have reviewed and found that you have Creative Cloud for teams and Creative Cloud individual subscriptions for stock and Acrobat registered on the Adobe ID you mentioned in the post.

Please contact the support team if you would like to remove a license from your individual subscription contract. Click on the chat icon on the bottom right corner of this page: https://helpx.adobe.com/support.html.
For Creative Cloud for teams subscription, you may need to contact your admin. Please refer the following link for this: https://helpx.adobe.com/enterprise/kb/contact-administrator.html

Thank you.

Regards,

A.N

[Abambo]

First: don't share e-mails, as they get used by scammers e-mailing you as Adobe support and trying to get your credit card information or other sensitive information. Mistrust e-mails you get in this context from anyone e-mailing you. Contact customer care as described by @Anshul_Nautiyal (a real Adobe employee, as marqued under his name) to cancel your personal account. Adobe won't contact you.

It is not weird to have two sub-IDs, one personal and one from your university. This allows you to have also personal subscriptions, that are not provided by your university. It allows indeed for much more, but that is not ofinterest in your case. However, that may mean, that you may have the same subscription twice. Please note also that when you leave your university, you will need to saveguard any data, that you stored on the cloud., as the university will cut off your access to those data by deleting your account. 

Also, any trouble you may have with your university account will need to be managed by the university's helpdesk. They are responsible for the first level support. 

As for your personal account, customer care can be contacted as follows: Adobe customer care can be contacted by beginning a secure chat session at https://helpx.adobe.com/contact.html?rghtup=autoOpen. Pop-up blockers need to be disabled, you need to accept cookies! If the chat window fails to open, or is non-responsive, use a different device and/or browser to start the interaction.

For support via Twitter:
https://twitter.com/AdobeCare

(see also here: https://community.adobe.com/t5/creative-cloud-services/how-to-contact-adobe-support/td-p/11875703 or here
https://community.adobe.com/t5/account-payment-plan/how-to-contact-adobe-support/td-p/11843852)

Important: Adobe does NOT contact you unsolicited by e-mail or direct message. If you get contacted by direct message from a person, claiming to be an Adobe employee, look at that profile and check if they bear the “Adobe Employee” marking under their name. Adobe support does not use Skype to give you support.
If in doubt, ask the forum.