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-Xaay-
Participant
October 28, 2022
Question

My older version of Photoshop 2014 can't be activated recently. Pasting serial no. doesn't help.

  • October 28, 2022
  • 3 replies
  • 836 views

My older version of Photoshop 2014 can't be activated recently. It doesn't sign in despite the Creative Cloud is on, and I'm logged in. It takes me to the screen where I can paste the serial no. but pasting actual serial no. doesn't help...

I keep the old version of PS, for actions which doesn't work with the new editions, I also don't want to have the new releases slowed with tons of brushes and patterns, so I keep them at the old one.
That's enough that clean Photoshop opens with a 5GB file on a scratch disk by default! That's totally weird.

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3 replies

kglad
Community Expert
kgladCommunity Expert
Community Expert
October 30, 2022

in addition to answering do you have a team or enterprise subscription?

 

are you sure it's photoshop prompting you, and NOT photoshop elements?

Abambo
Community Expert
AbamboCommunity Expert
Community Expert
October 30, 2022
quote

are you sure it's photoshop prompting you, and NOT photoshop elements?


By @kglad

The screenshot says: "Adobe Photoshop CC 2014".

 

I do not know well, when Adobe stopped also for big government customers, with special internet access restrictions to use serialized activation, but today that option is no more available as of my knowledge.

 

OP should confirm that he tried this.

ABAMBO | Hard- and Software Engineer | Photographer
kglad
Community Expert
kgladCommunity Expert
Community Expert
October 30, 2022

@Abambo,

 

1. missed that screenshot.  thanks for that.

2. your link "this" is incorrect.  can you fix it?

M
Community Expert
Manan JoshiCommunity Expert
Community Expert
October 30, 2022

Hi @-Xaay-,

See the following link, it discusses fixes for "CC apps asking for serial number".

https://helpx.adobe.com/in/download-install/kb/troubleshoot-creative-cloud-serial-number.html

Another thing is which serial number are you pasting and how did you get it. Do you have any CS version of PS installed on the same machine?

-Manan

-Manan
kglad
Community Expert
kgladCommunity Expert
Community Expert
October 28, 2022

ps 2014 is subscription, not serial number activated.

 

start here - https://helpx.adobe.com/manage-account/kb/stop-creative-cloud-trial-mode-after-purchase.html

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-Xaay-Author
Participant
October 28, 2022

Yes, exactly, but how to explain that screen (after hitting blue "sign in" button)?
Tried all solutions from the list, with no avail...
Maybe something is wrong with my account (but I can't find a chat to check this out with support). All is paid and up to date.

kglad
Community Expert
kgladCommunity Expert
Community Expert
October 28, 2022

do you have a team or enterprise subscription?

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