Skip to main content
M
Michele21823321e0yn
Participant
February 5, 2024
Question

My "personal accout" was added to the business account and I lost premium access

  • February 5, 2024
  • 1 reply
  • 1540 views

My personal account is my work email account for Adobe Creative Cloud. We have a business account for the rest of the workspace for those who use Acrobat. I am the the only one who uses Creative Cloud at my workplace as I am the marketing department. When they moved my account to business my premium access was removed from the work email address and added to the business account. This is fine, except the only way to move my projects over is to send a link ONE BY ONE for over 3 years worth of projects in Adobe Express to move them to that account. Does ANYONE have any other advice on what to do? I have gone back and forth with the chat support all morning and have been transferred back and forth with no real answers here. Basically, at this point, I want to just reverse being added to the business account and go back to what I have been doing for 3 years now with my previous plan. Just getting that done has been a hassle. Please someone give me some advice. I am currently on the 30-day free trial for premium just so I can continue working during this issue.

    This topic has been closed for replies.

    1 reply

    I
    iCharles
    Legend
    February 6, 2024

    Hi @Michele21823321e0yn ,

     

    Have you tried following the steps mentioned in the following help document?


    M
    Michele21823321e0ynAuthor
    Participant
    February 6, 2024

    I have. The issue with that is that there are just too many projects to do that manually. I know I can refer back to them when needed, but this has created so many unnecessary extra steps for me to complete any of my projects now. I would like to remove myself from the business account without losing my work, but I have been seeing people saying that will cause me to lose the work even if it is on my personal account.

    Kevin Stohlmeyer
    Community Expert
    Kevin StohlmeyerCommunity Expert
    Community Expert
    February 6, 2024

    @Michele21823321e0yn is your business enterprise or teams? If enterprise, use the support tab to chat with an engineer - there is an automated one-time process to migrate all assets to the business account, but no way to pull the account back to personal.

    Terms & ConditionsAccessibility statement
    Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices