Exit
  • Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
  • 한국 커뮤니티
3

No tengo productos en la consola de administración, para asignarlo a un usuario

New Here ,
Sep 08, 2023 Sep 08, 2023

Hola, recientemente he adquirido una licencia de photoshop con esta cuenta (edited-kglad) xxx.xxxxxx.xxxx@xxxxx.es , pero al administrarla en productos "https://adminconsole.adobe.com/40961DBE64FAC9220A495C35@AdobeOrg/products" no me sale la licencia del producto, y para cuando gestiono mis usuarios asignarla a otra cuenta de correo dentro de "https://adminconsole.adobe.com/40961DBE64FAC9220A495C35@AdobeOrg/users".

Es como si no estuviera totalmente asignada la licencia de Photosop a mi usuario administrador, ya que no me aparece en produdctos.

¿Como puedo cambiar el usuario al que asigna esta licencia y ponerselo a otro, si no veo el producto?

Gracias.

TOPICS
Admin console
300
Translate
Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines

correct answers 1 Correct answer

Adobe Employee , Sep 12, 2023 Sep 12, 2023

Hi @HMQ32152458fuey ,

 

I reviewed the email account that you have used to post to this community and was able to find out that the recent Photoshop license you have purchased is not a product license purchased under your team's license but rather an Individual purchase, Individual licenses cannot be assigned to users under a Teams plan. For more information related to adding products and licenses, click here.

 

Hope this helps!

Translate
Community Expert ,
Sep 08, 2023 Sep 08, 2023

in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post if it helps you get responses.



<"moved from using the community bugs">
Translate
Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Sep 12, 2023 Sep 12, 2023

Hi @HMQ32152458fuey ,

 

I reviewed the email account that you have used to post to this community and was able to find out that the recent Photoshop license you have purchased is not a product license purchased under your team's license but rather an Individual purchase, Individual licenses cannot be assigned to users under a Teams plan. For more information related to adding products and licenses, click here.

 

Hope this helps!

Translate
Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Sep 12, 2023 Sep 12, 2023

Yes, it's correct, later I discovered that it was an individual license
and not a company license, as I thought.

Thanks

--

en protección de datos.

 

<info removed- kglad >

Translate
Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Sep 13, 2023 Sep 13, 2023
LATEST

do not reply by email, or remove your signature before sending.  <moved from enterprise and teams >

Translate
Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines