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No tengo productos en la consola de administración, para asignarlo a un usuario

New Here ,
Sep 08, 2023 Sep 08, 2023

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Hola, recientemente he adquirido una licencia de photoshop con esta cuenta (edited-kglad) xxx.xxxxxx.xxxx@xxxxx.es , pero al administrarla en productos "https://adminconsole.adobe.com/40961DBE64FAC9220A495C35@AdobeOrg/products" no me sale la licencia del producto, y para cuando gestiono mis usuarios asignarla a otra cuenta de correo dentro de "https://adminconsole.adobe.com/40961DBE64FAC9220A495C35@AdobeOrg/users".

Es como si no estuviera totalmente asignada la licencia de Photosop a mi usuario administrador, ya que no me aparece en produdctos.

¿Como puedo cambiar el usuario al que asigna esta licencia y ponerselo a otro, si no veo el producto?

Gracias.

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correct answers 1 Correct answer

Adobe Employee , Sep 12, 2023 Sep 12, 2023

Hi @HMQ32152458fuey ,

 

I reviewed the email account that you have used to post to this community and was able to find out that the recent Photoshop license you have purchased is not a product license purchased under your team's license but rather an Individual purchase, Individual licenses cannot be assigned to users under a Teams plan. For more information related to adding products and licenses, click here.

 

Hope this helps!

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Community Expert ,
Sep 08, 2023 Sep 08, 2023

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in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post if it helps you get responses.



<"moved from using the community bugs">

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Adobe Employee ,
Sep 12, 2023 Sep 12, 2023

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Hi @HMQ32152458fuey ,

 

I reviewed the email account that you have used to post to this community and was able to find out that the recent Photoshop license you have purchased is not a product license purchased under your team's license but rather an Individual purchase, Individual licenses cannot be assigned to users under a Teams plan. For more information related to adding products and licenses, click here.

 

Hope this helps!

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New Here ,
Sep 12, 2023 Sep 12, 2023

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Yes, it's correct, later I discovered that it was an individual license
and not a company license, as I thought.

Thanks

--

en protección de datos.

 

<info removed- kglad >

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Community Expert ,
Sep 13, 2023 Sep 13, 2023

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do not reply by email, or remove your signature before sending.  <moved from enterprise and teams >

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