ORA - 12592

[dorian_5984]

Hello,
We have a problem with the PROD Adobe campaign instance.
Here's the info:
7.4.1 build 9383

We have this oracle error: ORA-12592 TNS Bad packet

When this error occurs, all workflows freeze. This is not normal behavior.

Do you have any solutions ?

Best regards

[dorian_5984]

observation: random freeze
impact: campaigns blocked increasingly frequent server restarts > up to 5 times a day
investigation: visible on heatmap without precise identification possible / action on keep result but situation worsening
errors reported in logs:
2024-12-25 log ORA-210000 Oracle error: ORA-03113: end-of-file on communication channel\nProcess

2024-12-25 log ORA-210000 Oracle error: ORA-12552: TNS:operation was interrupted (iRc=-2006)

2024-12-26 log Starting workflow server (pid=126326, tid=126326)...

[Anshul_Nautiyal · Accepted solution]

Hi @dorian_5984,

Thank you for reaching out. Since your query pertains to Adobe Campaign, I recommend posting it on the dedicated Adobe Campaign Classic community forum:

Adobe Campaign Classic Community on Experience League

Experts there will help you better with this.

Hope this helps. Let us know if you need further assistance.

Regards,
^AN

[aurélie_8867]

Thank you Anshul. Dorian is on vacation and I work with him, so I followed your advice and duplicated his post on the recommended page. Have a nice day.