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screen-name-pf
screen-name-pf
Participant
September 24, 2014
질문

(OSX) We have device licenses, but random Macs stop working and demand sign in. Signing in allows trial activation.

  • September 24, 2014
  • 2 답변들
  • 631 조회

OSX 10.9.x

We have device licenses which we have deployed via Deploy Studio image, however occasionally a single Mac in a classroom will refuse to load Creative Cloud apps and demands that the user signs in with an Adobe ID.  If a valid Adobe ID is used (even the one attached to our account that was used to download the device licenses) then we get the option of activating a trial mode.

All Macs have Internet access, and CC has only been installed over the last few months.  Re-imaging resolves the problem, but is a bit overkill as a solution.

Is anyone else seeing this behaviour?

이 주제는 답변이 닫혔습니다.

2 답변

Ashubijalwan1
Adobe Employee
Ashubijalwan1
Adobe Employee
September 24, 2014

Hi There,

Could you please confirm the remaining deployment pool count for your licenses?

Thanks,

Ashish

screen-name-pf
screen-name-pf작성자
Participant
September 25, 2014

If you are asking how many device licenses we have left, I have no way of knowing precisely as Adobe do not appear to provide this information anywhere. 

What I can tell you for sure is we ordered 116 device licenses (however this information does not appear anywhere in our portal), and there is no way we have deployed 116 yet - we have deployed maybe 50 or so at this time.

S
Adobe Employee
sarika02
Adobe Employee
September 24, 2014

Hi screen-name-pf ,

We need to see the PDApp.log and amt3.log file of the machine where the install is failing to tell you the reason of failure. The log file is formed at /usr/Library/Logs/PDApp.log.


Sarika

screen-name-pf
screen-name-pf작성자
Participant
September 24, 2014

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