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Overcharged Dec 2020

New Here ,
Dec 30, 2020 Dec 30, 2020

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I was overcharged on Dec 6 2020 by Adobe for our team account. @Adobe support, please let me know an email so I can send you details. I do not have time to wait for three hours on chat or phone with you again. Thanks. 

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correct answers 1 Correct answer

Community Expert , Dec 30, 2020 Dec 30, 2020

Adobe does not do support via email

Be sure to remain signed in with your Adobe ID before accessing the link below
-you must also allow 'cookies' in your web browser for this to work
https://helpx.adobe.com/contact/support.html for chat or https://helpx.adobe.com/contact/phone.html
-click the chat icon at the bottom right of the page to open a chat session
-the chat icon looks like '3 dots inside a circle' at the lower right
-type AGENT into the chat window to connect directly to a person rather than

...

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Community Expert ,
Dec 30, 2020 Dec 30, 2020

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Adobe does not do support via email

Be sure to remain signed in with your Adobe ID before accessing the link below
-you must also allow 'cookies' in your web browser for this to work
https://helpx.adobe.com/contact/support.html for chat or https://helpx.adobe.com/contact/phone.html
-click the chat icon at the bottom right of the page to open a chat session
-the chat icon looks like '3 dots inside a circle' at the lower right
-type AGENT into the chat window to connect directly to a person rather than the AI
Do be aware that Adobe's staffing is impacted by the virus, so wait times are long
.
Also: beware of answering anyone who sends you a private message
-click for more information about scammers https://tinyurl.com/10791730

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Community Expert ,
Dec 30, 2020 Dec 30, 2020

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As this a Team account and not an individual one, I will move this to the Enterprise & Teams forum in the hopes that someone there can help.

 

As @John T Smith says, Adobe does not provide support via email, and we can't help you here. The support you need requires an Adobe employee, and one who can help with this sort of issue do not hang out here.

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