cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 
search
  • Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers
Exit
0
Upvote

Packaging Illustrator 2014 with CCPackager fails.

davidp93731464
New Here ,
Jun 08, 2015 Jun 08, 2015

Copy link to clipboard

Copied

Packaging Illustrator 2014 with CCPackager fails.

The Build log says that it's failing to copy the installer.app:

Mon Jun  8 15:11:55 2015[INFO] AdobePackageBuilder - Build Version - 1.9.0.14
Mon Jun  8 15:11:55 2015[INFO] AdobePackageBuilder - Logging Level verbosity Set  to 4
Mon Jun  8 15:11:55 2015[INFO] AdobePackageBuilder - START utilCopySrcFolderToDstFolder /Applications/Utilities/Adobe Application Manager/CCP/toolkit/../toolkit/PackageTemplate/CS6/Template_Uninstall.bin /Volumes/SWD/Adobe_IllustratorCC_osx/Adobe_Illustrator_osx/Build/Adobe_Illustrator_osx_Uninstall.pkg
Mon Jun  8 15:11:58 2015[INFO] AdobePackageBuilder - START utilCopySrcFolderToDstFolder /Applications/Utilities/Adobe Application Manager/CCP/toolkit/../toolkit/PackageTemplate/CS6/Template_Install.bin /Volumes/SWD/Adobe_IllustratorCC_osx/Adobe_Illustrator_osx/Build/Adobe_Illustrator_osx_Install.pkg
Mon Jun  8 15:12:04 2015[INFO] AdobePackageBuilder - START utilCopySrcFolderToDstFolder /Applications/Utilities/Adobe Application Manager/CCP/toolkit/../toolkit/ASU/packages /Volumes/SWD/Adobe_IllustratorCC_osx/Adobe_Illustrator_osx/Build/Adobe_Illustrator_osx_Install.pkg/Contents/Resources/ASU2/packages
Mon Jun  8 15:12:26 2015[INFO] AdobePackageBuilder - START utilCopySrcFolderToDstFolder /Applications/Utilities/Adobe Application Manager/CCP/toolkit/../toolkit/ASU/Install.dylib /Volumes/SWD/Adobe_IllustratorCC_osx/Adobe_Illustrator_osx/Build/Adobe_Illustrator_osx_Install.pkg/Contents/Resources/ASU2/Install.dylib
Mon Jun  8 15:12:32 2015[INFO] AdobePackageBuilder - START utilCopySrcFolderToDstFolder /tmp/3386BED1-7D32-450B-AEFD-9CE4744B5C20/ACCCx3_0_1_88/Install.app /Volumes/SWD/Adobe_IllustratorCC_osx/Adobe_Illustrator_osx/Build/Adobe_Illustrator_osx_Install.pkg/Contents/Resources/ASU/Install.app
Mon Jun  8 15:12:37 2015[INFO] AdobePackageBuilder - START utilCopySrcFolderToDstFolder /tmp/3386BED1-7D32-450B-AEFD-9CE4744B5C20/ACCCx3_0_1_88/packages /Volumes/SWD/Adobe_IllustratorCC_osx/Adobe_Illustrator_osx/Build/Adobe_Illustrator_osx_Install.pkg/Contents/Resources/ASU/packages
Mon Jun  8 15:13:26 2015[INFO] AdobePackageBuilder - START utilCopySrcFolderToDstFolder /tmp/3386BED1-7D32-450B-AEFD-9CE4744B5C20/ACCCx3_0_1_88/resources /Volumes/SWD/Adobe_IllustratorCC_osx/Adobe_Illustrator_osx/Build/Adobe_Illustrator_osx_Install.pkg/Contents/Resources/ASU/resources
Mon Jun  8 15:13:31 2015[INFO] AdobePackageBuilder - START utilCopySrcFolderToDstFolder /private/tmp/87DA2745-62DA-4871-883D-9EE388900E97/ILST/LS20/18.0/Illustrator_18_LS20/Adobe Illustrator CC 2014/Install.app /Volumes/SWD/Adobe_IllustratorCC_osx/Adobe_Illustrator_osx/Build/Adobe_Illustrator_osx_Install.pkg/Contents/Resources/Setup/ILST18.0en_GB/Install.app
Mon Jun  8 15:13:32 2015[ERROR] AdobePackageBuilder - OS ErrMsg : Failed to copy object. ErrorCode (-36) ErrorString (ioErr:I/O error (bummers)).
Mon Jun  8 15:13:32 2015[ERROR] AdobePackageBuilder - Aborted the copy operation.
Mon Jun  8 15:13:32 2015[FATAL] AdobePackageBuilder - Error Failed to copy the contents of the folder.
Mon Jun  8 15:13:32 2015[ERROR] AdobePackageBuilder - Failed to copy Setup folder (Install.app)

In Comparison running the Packager for Premiere Pro immediately after worked fine with the log of:

Mon Jun  8 16:33:24 2015[INFO] AdobePackageBuilder - Build Version - 1.9.0.14
Mon Jun  8 16:33:24 2015[INFO] AdobePackageBuilder - Logging Level verbosity Set  to 4
Mon Jun  8 16:33:25 2015[INFO] AdobePackageBuilder - START utilCopySrcFolderToDstFolder /Applications/Utilities/Adobe Application Manager/CCP/toolkit/../toolkit/PackageTemplate/CS6/Template_Uninstall.bin /Volumes/SWD/Adobe_PremiereProCC_osx/Adobe_Adobe_PremiereProCC_osx/Build/Adobe_Adobe_PremiereProCC_osx_Uninstall.pkg
Mon Jun  8 16:33:25 2015[INFO] AdobePackageBuilder - START utilCopySrcFolderToDstFolder /Applications/Utilities/Adobe Application Manager/CCP/toolkit/../toolkit/PackageTemplate/CS6/Template_Install.bin /Volumes/SWD/Adobe_PremiereProCC_osx/Adobe_Adobe_PremiereProCC_osx/Build/Adobe_Adobe_PremiereProCC_osx_Install.pkg
Mon Jun  8 16:33:26 2015[INFO] AdobePackageBuilder - START utilCopySrcFolderToDstFolder /Applications/Utilities/Adobe Application Manager/CCP/toolkit/../toolkit/ASU/packages /Volumes/SWD/Adobe_PremiereProCC_osx/Adobe_Adobe_PremiereProCC_osx/Build/Adobe_Adobe_PremiereProCC_osx_Install.pkg/Contents/Resources/ASU2/packages
Mon Jun  8 16:33:34 2015[INFO] AdobePackageBuilder - START utilCopySrcFolderToDstFolder /Applications/Utilities/Adobe Application Manager/CCP/toolkit/../toolkit/ASU/Install.dylib /Volumes/SWD/Adobe_PremiereProCC_osx/Adobe_Adobe_PremiereProCC_osx/Build/Adobe_Adobe_PremiereProCC_osx_Install.pkg/Contents/Resources/ASU2/Install.dylib
Mon Jun  8 16:33:38 2015[INFO] AdobePackageBuilder - START utilCopySrcFolderToDstFolder /tmp/B50A700F-1712-41D6-ABB3-A657D3A0D8F1/ACCCx3_0_1_88/Install.app /Volumes/SWD/Adobe_PremiereProCC_osx/Adobe_Adobe_PremiereProCC_osx/Build/Adobe_Adobe_PremiereProCC_osx_Install.pkg/Contents/Resources/ASU/Install.app
Mon Jun  8 16:33:43 2015[INFO] AdobePackageBuilder - START utilCopySrcFolderToDstFolder /tmp/B50A700F-1712-41D6-ABB3-A657D3A0D8F1/ACCCx3_0_1_88/packages /Volumes/SWD/Adobe_PremiereProCC_osx/Adobe_Adobe_PremiereProCC_osx/Build/Adobe_Adobe_PremiereProCC_osx_Install.pkg/Contents/Resources/ASU/packages
Mon Jun  8 16:34:03 2015[INFO] AdobePackageBuilder - START utilCopySrcFolderToDstFolder /tmp/B50A700F-1712-41D6-ABB3-A657D3A0D8F1/ACCCx3_0_1_88/resources /Volumes/SWD/Adobe_PremiereProCC_osx/Adobe_Adobe_PremiereProCC_osx/Build/Adobe_Adobe_PremiereProCC_osx_Install.pkg/Contents/Resources/ASU/resources
Mon Jun  8 16:34:05 2015[INFO] AdobePackageBuilder - START utilCopySrcFolderToDstFolder /private/tmp/87DA2745-62DA-4871-883D-9EE388900E97/PPRO/LS20/8.0/PremierePro_8_LS20/Adobe Premiere Pro CC 2014/Install.app /Volumes/SWD/Adobe_PremiereProCC_osx/Adobe_Adobe_PremiereProCC_osx/Build/Adobe_Adobe_PremiereProCC_osx_Install.pkg/Contents/Resources/Setup/PPRO8.0en_GB/Install.app
Mon Jun  8 16:34:06 2015[INFO] AdobePackageBuilder - Copied Setup file/folder (Install.app)
Mon Jun  8 16:34:06 2015[INFO] AdobePackageBuilder - START utilCopySrcFolderToDstFolder /private/tmp/87DA2745-62DA-4871-883D-9EE388900E97/PPRO/LS20/8.0/PremierePro_8_LS20/Adobe Premiere Pro CC 2014/packages /Volumes/SWD/Adobe_PremiereProCC_osx/Adobe_Adobe_PremiereProCC_osx/Build/Adobe_Adobe_PremiereProCC_osx_Install.pkg/Contents/Resources/Setup/PPRO8.0en_GB/packages
Mon Jun  8 16:34:14 2015[INFO] AdobePackageBuilder - Copied Setup file/folder (packages)
Mon Jun  8 16:34:15 2015[INFO] AdobePackageBuilder - Copied File (payloads/Media_db.db)
Mon Jun  8 16:34:15 2015[INFO] AdobePackageBuilder - Copied File (payloads/Media_db.sig)
Mon Jun  8 16:34:15 2015[INFO] AdobePackageBuilder - Copied File (payloads/Setup.xml)
Mon Jun  8 16:34:15 2015[INFO] AdobePackageBuilder - Registration is not suppressed, not removing Grwl package.
Mon Jun  8 16:34:15 2015[INFO] AdobePackageBuilder - START utilCopySrcFolderToDstFolder /private/tmp/87DA2745-62DA-4871-883D-9EE388900E97/PPRO/LS20/8.0/PremierePro_8_LS20/Adobe Premiere Pro CC 2014/payloads/AdobePremierePro8en_USLanguagePack /Volumes/SWD/Adobe_PremiereProCC_osx/Adobe_Adobe_PremiereProCC_osx/Build/Adobe_Adobe_PremiereProCC_osx_Install.pkg/Contents/Resources/Setup/PPRO8.0en_GB/payloads/AdobePremierePro8en_USLanguagePack
Mon Jun  8 16:34:17 2015[INFO] AdobePackageBuilder - START utilCopySrcFolderToDstFolder /private/tmp/87DA2745-62DA-4871-883D-9EE388900E97/PPRO/LS20/8.0/PremierePro_8_LS20/Adobe Premiere Pro CC 2014/payloads/AdobePremierePro8AllTrial /Volumes/SWD/Adobe_PremiereProCC_osx/Adobe_Adobe_PremiereProCC_osx/Build/Adobe_Adobe_PremiereProCC_osx_Install.pkg/Contents/Resources/Setup/PPRO8.0en_GB/payloads/AdobePremierePro8AllTrial
Mon Jun  8 16:35:08 2015[INFO] AdobePackageBuilder - START utilCopySrcFolderToDstFolder /private/tmp/87DA2745-62DA-4871-883D-9EE388900E97/PPRO/LS20/8.0/PremierePro_8_LS20/Adobe Premiere Pro CC 2014/payloads/AdobeFontsRecommended-mul /Volumes/SWD/Adobe_PremiereProCC_osx/Adobe_Adobe_PremiereProCC_osx/Build/Adobe_Adobe_PremiereProCC_osx_Install.pkg/Contents/Resources/Setup/PPRO8.0en_GB/payloads/AdobeFontsRecommended-mul
Mon Jun  8 16:35:16 2015[INFO] AdobePackageBuilder - START utilCopySrcFolderToDstFolder /private/tmp/87DA2745-62DA-4871-883D-9EE388900E97/PPRO/LS20/8.0/PremierePro_8_LS20/Adobe Premiere Pro CC 2014/payloads/AdobeAPE3.4-mul /Volumes/SWD/Adobe_PremiereProCC_osx/Adobe_Adobe_PremiereProCC_osx/Build/Adobe_Adobe_PremiereProCC_osx_Install.pkg/Contents/Resources/Setup/PPRO8.0en_GB/payloads/AdobeAPE3.4-mul
Mon Jun  8 16:35:18 2015[INFO] AdobePackageBuilder - START utilCopySrcFolderToDstFolder /private/tmp/87DA2745-62DA-4871-883D-9EE388900E97/PPRO/LS20/8.0/PremierePro_8_LS20/Adobe Premiere Pro CC 2014/payloads/AdobeFontsRequired-mul /Volumes/SWD/Adobe_PremiereProCC_osx/Adobe_Adobe_PremiereProCC_osx/Build/Adobe_Adobe_PremiereProCC_osx_Install.pkg/Contents/Resources/Setup/PPRO8.0en_GB/payloads/AdobeFontsRequired-mul
Mon Jun  8 16:35:26 2015[INFO] AdobePackageBuilder - START utilCopySrcFolderToDstFolder /private/tmp/87DA2745-62DA-4871-883D-9EE388900E97/PPRO/LS20/8.0/PremierePro_8_LS20/Adobe Premiere Pro CC 2014/payloads/AdobeAmericanEnglishSAM4All /Volumes/SWD/Adobe_PremiereProCC_osx/Adobe_Adobe_PremiereProCC_osx/Build/Adobe_Adobe_PremiereProCC_osx_Install.pkg/Contents/Resources/Setup/PPRO8.0en_GB/payloads/AdobeAmericanEnglishSAM4All
Mon Jun  8 16:35:42 2015[INFO] AdobePackageBuilder - START utilCopySrcFolderToDstFolder /tmp/809C0848-1F5E-44BC-9818-F5FA9E817969/.Trashes /Volumes/SWD/Adobe_PremiereProCC_osx/Adobe_Adobe_PremiereProCC_osx/Build/Adobe_Adobe_PremiereProCC_osx_Install.pkg/Contents/Resources/Patches/AdobePremierePro-8.0.0-Trial_8.2.0/.Trashes
Mon Jun  8 16:35:42 2015[INFO] AdobePackageBuilder - START utilCopySrcFolderToDstFolder /tmp/809C0848-1F5E-44BC-9818-F5FA9E817969/AdobePatchInstaller.app /Volumes/SWD/Adobe_PremiereProCC_osx/Adobe_Adobe_PremiereProCC_osx/Build/Adobe_Adobe_PremiereProCC_osx_Install.pkg/Contents/Resources/Patches/AdobePremierePro-8.0.0-Trial_8.2.0/AdobePatchInstaller.app
Mon Jun  8 16:35:46 2015[INFO] AdobePackageBuilder - START utilCopySrcFolderToDstFolder /tmp/809C0848-1F5E-44BC-9818-F5FA9E817969/payloads /Volumes/SWD/Adobe_PremiereProCC_osx/Adobe_Adobe_PremiereProCC_osx/Build/Adobe_Adobe_PremiereProCC_osx_Install.pkg/Contents/Resources/Patches/AdobePremierePro-8.0.0-Trial_8.2.0/payloads
Mon Jun  8 16:36:13 2015[INFO] AdobePackageBuilder - Copied Patch file/folder (/Volumes/SWD/Adobe_PremiereProCC_osx/Adobe_Adobe_PremiereProCC_osx/Build/Adobe_Adobe_PremiereProCC_osx_Install.pkg/Contents/Resources/Patches/AdobePremierePro-8.0.0-Trial_8.2.0)

So any ideas why Illustrator won't package?

Views

354

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
replies 1 Reply 1
latest latest Jump to latest reply
alisterblack Adobe Employee
Adobe Employee ,
Jun 09, 2015 Jun 09, 2015

Copy link to clipboard

Copied

LATEST

Possibly damaged files in the cache folder. Try to purge the cache and rebuild the package.

In CCP go to the drop down menu and choose Preferences and then 'Click Here to purge cache folder.'

Creative Cloud Help | Creating or editing packages

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Resources
In Case You Missed It...
Enterprise and teams | Updates and releases | ICYMI...
User Guides
Administration User Guide
Shared Device Licensing | Deployment guide
Named User Licensing Migration Guide
Important Information
Community Guidelines
Admin Console Status
Copyright © 2024 Adobe. All rights reserved.
Using the Community Experience League Terms of Use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices