Password reset

[mystic_essence2669]

The basic ability for an administrator of a team to reset the password of a user account. Every other similar product I've ever used has this.

[jane-e]

@mystic_essence2669 

I've moved your post from Creative Cloud Desktop to the Enterprise and Teams forum.

Jane

[Anshul_Nautiyal · Accepted solution]

Hi @mystic_essence2669,

Thank you for reaching out. Based on our review, your Adobe ID is associated with a Teams contract.

Currently, Adobe does not allow administrators to reset passwords for user accounts with Adobe IDs, as these are managed directly by end-users. Users must reset their own passwords through Adobe’s password reset page. You can find more details here: Learn how to reset a forgotten password or change your existing passwords.

If you require password reset capabilities for users, this feature is available only for Federated ID and Enterprise ID accounts. To enable this functionality, you may consider upgrading to an Adobe Enterprise subscription.

For Federated or Enterprise ID users, passwords are managed by the organization's identity provider (e.g., Okta, Azure AD), and administrators must reset them through the IdP’s management console. More details can be found here: Adobe Identity Management.

Let us know if you need further assistance.

Regards,
^AN