Problem install Lightroom classic

[putty75]

this are the logs

Exit Code: 107
-------------------------------------- Summary --------------------------------------
 - 2 fatal error(s), 1 error(s), 0 warnings(s) 

FATAL: Error occurred in Expression Evaluator for expression '[IsEnterpriseDeployment]==true', check the expression
FATAL: Error occurred in install product workflow with error code 107 error message Invalid condition string specified, Missing variable: IsEnterpriseDeployment identified
ERROR: Invalid condition string specified, Missing variable 'IsEnterpriseDeployment' identified
-------------------------------------------------------------------------------------

MacBook Air M1 - Sequioa 15.2 

[kglad]

do you have a teams or enterprise subscription?

[putty75]

team

--
*Dott. Maurizio Malagoli*
Sviluppo dei progetti telematici, servizi web e transizione al digitale
4° Settore - Sistemi Informativi
Unione delle Terre d'Argine

[phone number removed for your protection on a public forum]

[jane-e]

@putty75 

I've moved your post from Creative Cloud Desktop to Enterprise & Teams.

What did your IT say when you showed them?

Jane

[Anshul_Nautiyal]

Hi @putty75,

Thank you for reaching out.

Upon checking, I can confirm that you have an active Teams subscription associated with the Adobe ID used to post your query. To assist you further, could you please let me know the exact error message you are encountering when attempting to install Lightroom? Additionally, it would be helpful if you could share the complete PDApp log to allow us to investigate more effectively.

In the meantime, please follow these steps to resolve the issue:

1. Ensure Administrative Privileges: Confirm that you have administrative rights on the machine during the installation process.
2. Recreate the Package in the Adobe Admin Console: A corrupt package could lead to installation errors. I recommend recreating the package in the Admin Console and retrying the installation.
   
   
3. Use Flat Packages: Instead of the traditional bundle-style package, consider creating the software package as a flat package. Flat packages are optimized for modern systems, offering improved compatibility with macOS, especially Sequoia, and simplifying both deployment and updates.

For detailed steps on creating flat packages, please refer to the following guide: Create Flat Packages.

Please let me know if the issue persists after trying these steps, and feel free to share any additional details or logs for further assistance.

Regards,

^AN

[putty75]

nothing to do unfortunately.
I tried the flat but in the end it says "impossible to install the package".
I am an administrator and the PDApp log file does not exist

[Bani Verma]

Hi there, 

I'm sorry to hear that the flat package's solution didn't work. You mentioned that the PDApp.log file is unavailable. You shared the error code and message above in your original post. Are you seeing this on the screen when the installation fails, or is it from a log file? 

Please try locating the log file once again, as it can help us underline the root cause of this issue; you can find the PDApp.log file in the following location on macOS: 

Local Deployment: ~/Library/Logs/CreativeCloud/ACC/

Remote Deployment: /private/var/root/Library/Logs/CreativeCloud/ACC/

Thanks,
^BS