Problem with Acroabt X Pro and Terminal Server 2008r2

[Skywalker32]

I have deployed Acrobat x Pro on a 2008 R2 Terminal Server.  Everything was going great but a while back I had to reapir the OS and re-install Acrobat and a few other Programs because of a minor virus.  I have confirmed everything is running fine and that the virsu is gone.  However, since then users prefernces and settings have not loaded up when they open up acrobat.  The pfx file is still there for all users it is simply not loading along with the rest of thier prefernces.  Has anybody seen this before and does anybody have a fix for it?

Message was edited by: Skywalker32

[Guest]

PFX file?  You mean the digital signature file?!  Why would multiple users share a PFX file??!!

[Skywalker32]

I'm referring to the individual user profiles.  And yes the signature file, still there for every user its just isn't attaching itself automatically.  You can "create" a new signature, find the pfx file re-attach it and the next time the user logs in, it is un attached again, along with the rest of the user preferences such as stamps etc

[Guest]

That sounds like a HKCU registry entry is not being allowed to be set.

How do you have the permissions set on the hive for HKCU?

Specifically the Windows Registry Key and it's child keys and values:

[HKEY_CURRENT_USER\Software\Adobe\Adobe Acrobat\11.0\Security\cPPKHandler\cDigitalIDFiles]

[Steven_Madwin]

Hi Skywalker32,

I think Sabian is on the right track, well other than his nomenclature  being incorrect. The way Acrobat/Reader works is the list of digital ID files are store in the registry like in the example above (except you'd be looking for 10.0 in the path and either Adobe Acrobat for your Acrobat users or Acrobat Reader for the Reader users).

So with that in mind, are you using a GPO to push the individual PFX files and are you using the Adobe Installation Wizard to customize the application (Acrobat or Reader) installs? I'm just trying to get a handle on what's in play here. Also, I thought that maybe the digital ID file location could be set as a lockable preference in the HKLM portion of the registry, but they can't so if that's what you are trying to do via the installation wizard that could be a problem (not that I think you are, I'm just taking a shot in the dark here).

Thanks,

Steve