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Problem with docent account with university hardware

New Here ,
Feb 22, 2021 Feb 22, 2021

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I work with a notebook from university. I have my own Creative Cloud subscription.

If I want to use Photoshop etc. following error message is shown: " Your account is not valid at this device. Try with an ID für educational use again.

 

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correct answers 1 Correct answer

Adobe Employee , Feb 23, 2021 Feb 23, 2021

Hello,

If the apps are installed by your University then you have to contact your internal IT team as they have set some restrictions where only org users can access the applications. You cannot use your personal account to use those apps.

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Adobe Employee ,
Feb 23, 2021 Feb 23, 2021

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Hello,

If the apps are installed by your University then you have to contact your internal IT team as they have set some restrictions where only org users can access the applications. You cannot use your personal account to use those apps.

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Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
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