Problem with instalation Acrobat XI Pro

[Iñaki]

In first place, my apologies if this is not the offical procedure to open

an incident.

My name is Iñaki and I work for DIA, S.A. We have a corporative license and

I'm learning to use Creative Cloud. I've prepared an Acrobat XI Pro'

installation and now I'm trying to install this product in one computer. My

problem is the next:

I only see in the computer an icon "Adobe Creative Cloud". When I execute

this icon, one screen appears asking me the login. The user doing the login

and appears the next screen:

I don´t know how execute this application; not work doing click in the

icon, in the name or in the blank space. I've been looking Acrobat XI Pro

in all the computer with files explorer, but no exist. Where is the

application installed? What am I doing wrong?

If you need more information or whatever, please ask me.

Thanks in advanced

Saludos / Best Regards

Iñaki García Blanco

inaki.garcia@diagroup.com

Parque Empresarial Las Rozas - Edificio Tripark

C/ Jacinto Benavente 2A

28232 - Las Rozas - Madrid

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[alisterblack]

Hi,

Acrobat is what we can an exception. If you have used Creative Cloud Packager to build an Acrobat installation package then there are special steps you should take to install it. You can find details of the steps here: https://helpx.adobe.com/content/help/en/creative-cloud/packager/deploying-acrobat.html

If you have prepared your Acrobat installation in a different way, please provide further details.

[Iñaki]

Thank you very much for your answer, Alisterblack.

This exception with Acrobat's products, affect too the management in "Adobe Enterprise Dashboard"?; I mean, is it possible manage or assign licenses of Acrobat Profesional to my users with "Adobe Enterprise Dashboard"?

Thanks in advanced

[alisterblack]

Hi,

The Exception for Acrobat only applies to deployment.

To assign licences via the Enterprise Dashboard the process is the same as for other products.

So: create a product group in the Groups tab. Invite your user in the Users tab and assign them to the appropriate group. Then the user can sign in to activate the copy of Acrobat you deployed to them.

https://helpx.adobe.com/enterprise.html will give you more detail.

Hope that helps!

[Iñaki]

Thank you very much for your fast and certain answer. I'm going doing little advances (I've done my first package). My question now is "How I assign this package to one Group?. I only see 4 applications, but not the one I've created it (Adobe PRO 11). I attach image:

Thanks for your help and for your patience

[alisterblack]

Hi,

No problem!

From your screenshots you have a complete plan, plus 'single apps' for Photoshop, After Effects, Illustrator and Premiere.

Therefore you have access to Acrobat via the Complete Plan. So create a Group for Complete Plan and assign the user to that group.

Go to the Groups tab, click on the + in the top right corner.

Under Products and Services select your complete plan.

Add the users you want to assign to this group.

Of course if you only want your users to have Acrobat then only deploy Acrobat to them.

[Iñaki]

Thank you, I understand you but.....

I've bought 140 licenses of Acrobat PRO 11 for a group of users, and only 14  licenses for other group of users that they use Illustrator, Phoshop, After Effects and Premier Pro. If I assign the Complete Plan for users' Adobe PRO, they could use the others licenses.....

There is no way to see Adobe PRO in the same way like the others applications?

I attach screenshot.

Thanks in advanced

[alisterblack]

I don't see your Acrobat licenses there in the dashboard and you are correct that assigning the complete plan would use up one of your licenses.

It may be that you have a separate serial number for Acrobat. To check this you would have to go to the Adobe Licensing Website licensing.adobe.com and log in to view the licenses under your account.

If you are not sure about how to access this website I would advise opening a case with support and they can check your licenses.

From the dashboard go to Support and click Open a Case. Your phone support number should also appear.

[Iñaki]

Thank you, for your fast answer. I've open a case how you said me.