Acrobat Pro DC licence is not recognized

[Computer Courage5FEF]

We don't get an error message. It simply asks to buy a license when my user already has a license.

[kglad]

@Computer Courage5FEF 

fo you have a teams or enterprise subscription?

[Computer Courage5FEF]

[kglad]

in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post (like this one has already been moved) if it helps you get responses.

<"moved from account, payment and plan">

[Bani Verma · Accepted solution]

Hi @Computer Courage5FEF,

As you mentioned, your user is unable to use the Acrobat license as they are getting a try-or-buy error. Please refer to the following help document to resolve this: https://adobe.ly/4m9yePo;

Let us know if this helps. 

Thanks,
^BS

[mariahweyne]

Looks like the incorrect profile was chosen when yuou signed in.  Make sure you chose the profile that says City of Lakspur when signing in.