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Re: Error 505 for Creative Cloud update and XD Installation

Explorer ,
Nov 18, 2020 Nov 18, 2020

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Exit Code: 505
-------------------------------------- Summary --------------------------------------
 - 2 fatal error(s), 3 error(s), 0 warnings(s) 

FATAL: Error (Code = 505) executing in command 'AddUWPAppxCommand' for package: 'UWPAssets', version:35.0.12.14
FATAL: Error occurred in install of package (Name: UWPAssets Version: 35.0.12.14). Error code: '505'
ERROR: Privilege lowering failed PU_CreateProcessWithTokenW! Error: 1058
ERROR: Failed to launch hdhelper exe at C:\Program Files (x86)\Common Files\Adobe\Adobe Desktop Common\HDBox\HDHelper.exe for install UWP with error code 1058
ERROR: Failed to install UWP Appx Package with error failed to launch hdhelper.exe (delevated) for installing UWP appx with error code 1058
-------------------------------------------------------------------------------------


This is my error! How can I Solve it? There was more than 1 error in the execution of the update. 

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correct answers 1 Correct answer

Explorer , Jan 12, 2021 Jan 12, 2021

Dude, I accepted support by screen sharing. The Adobe people spent an hour and a half clicking there and clicking there, asking me to download this folder, that file, and none of it worked, until I went to try to see if someone had put something new on Youtube and found the solution, it's on link below:

 

https://www.youtube.com/watch?v=0pQSGjRfCuc

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Adobe Employee ,
Nov 18, 2020 Nov 18, 2020

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Fraitz, please see https://helpx.adobe.com/creative-cloud/kb/troubleshoot-download-install-logs.html#error505 for steps you can take to resolve Error 505.  If you continue to encounter problems, then please verify that Univeral Windows Platform installations are allowed outside of the Microsoft Store.

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Community Beginner ,
Nov 24, 2020 Nov 24, 2020

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I am having the same issue on an account I have used for years. I do not have trust broker installed so this fix does not work for me. It's been going on for weeks. I run as admin, I have uninstalled everything and tried to reinstall (now I don't even have old versions to work on). I need a fix that works! I have also updated everything. has anyone actually solved this?

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Explorer ,
Nov 30, 2020 Nov 30, 2020

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Jeff, it only happen in XD Illustrator could work fine, so what is the problem for real? 

Fraitz_1-1606761083198.png

Look, "Updated today" for Illustrator.

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Adobe Employee ,
Nov 30, 2020 Nov 30, 2020

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Fraitz, Adobe XD uses UWP to perform the download and install process on Windows.  Illustrator does not use UWP.

 

Please begin a secure chat session at https://helpx.adobe.com/contact.html, if you are still encountering the error, Fraitz.

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Explorer ,
Jan 12, 2021 Jan 12, 2021

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I still have this problem, dont know what to do ... The link that you sent is forbiden

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Adobe Employee ,
Jan 12, 2021 Jan 12, 2021

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Fraitz, please contact whoever is managing the computer and network that you are using. You are blocked from contacting our support team, nor do you have the right permissions to install Universal Windows Platform.  If you do own and manage both the computer and network, then please find someone locally to help you.

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Explorer ,
Jan 12, 2021 Jan 12, 2021

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Dude, I accepted support by screen sharing. The Adobe people spent an hour and a half clicking there and clicking there, asking me to download this folder, that file, and none of it worked, until I went to try to see if someone had put something new on Youtube and found the solution, it's on link below:

 

https://www.youtube.com/watch?v=0pQSGjRfCuc

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Explorer ,
Jan 12, 2021 Jan 12, 2021

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LATEST

Its done! 

Fraitz_0-1610502634163.png

 

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