We can’t verify your subscription status. We can’t reach the Adobe servers. This may be because

[Cristian5CF5]

I have the same error than giri_5987 and this link don't work for me.

any other option?

Thanks 

[kglad]

@Cristian5CF5 

what subscription type (education, teams etc) do you have?

[Cristian5CF5]

Teams, 
is happening to us with the users (about 8 out of 28) who have the Creative Cloud license for all the pro applications.
And they can access illustrator but not photoshop for example

[kglad]

in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post (like this one has already been moved) if it helps you get responses.

<"moved from cc services">

[Anshul_Nautiyal · Accepted solution]

Hi @Cristian5CF5,

Thank you for reaching out. I see that you have an active Teams license associated with the Adobe ID used to post this query. I recommend trying the following steps with 1-2 affected users to check if it resolves the issue:

1. Reset Licensing Information: Follow the steps in this guide to resolve licensing issues related to Keychain (macOS) or Credential Manager (Windows):
   Resolve Licensing Issues – Keychain & Credential Manager

2. Check for Expired License Errors: If the issue persists, refer to this document to resolve "Trial" or "License Expired" errors:
   Resolve Trial and License Expired Errors

3. Reassign Licenses: If users still encounter issues, try unassigning and reassigning their licenses from the Adobe Admin Console, then have them sign out and sign back in.

Additionally, I see that you have already raised a support case with our team. Please let us know if the issue continues after trying these steps.

Regards,
^AN