Exit
  • Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
  • 한국 커뮤니티
0

Re: What happens when you cancel your 'Creative Cloud subscription'?

New Here ,
May 19, 2023 May 19, 2023

I've cancelled my subscription to open a new one and all my files I wanted to move over have been deleted?

860
Translate
Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines

correct answers 1 Correct answer

Community Expert , May 19, 2023 May 19, 2023

How long ago did you cancel? Generally, they should still be available for 30 days.

 

"What happens to my existing files if I cancel?
You can continue to access your Creative Cloud files on your computer and the Creative Cloud website, subject to a 2-GB cloud storage limit. If you’re over the 2-GB cloud storage limit when you cancel, you have 30 days to move files out of cloud storage."

 

https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html

 

Translate
Community Expert ,
May 19, 2023 May 19, 2023
Translate
Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
May 19, 2023 May 19, 2023
LATEST

How long ago did you cancel? Generally, they should still be available for 30 days.

 

"What happens to my existing files if I cancel?
You can continue to access your Creative Cloud files on your computer and the Creative Cloud website, subject to a 2-GB cloud storage limit. If you’re over the 2-GB cloud storage limit when you cancel, you have 30 days to move files out of cloud storage."

 

https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html

 

Translate
Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines