Remote Update Manager error but cannot find logfile

[ORION23475967dxgu]

On some windows machines we are seeing:

RemoteUpdateManager version is : 2.4.0.2
Starting the RemoteUpdateManager...

**************************************************
No new updates are available for Acrobat/Reader
**************************************************
RemoteUpdateManager exiting with Return Code (2)non-zero return code

and it exits with a non-zero result code for any operation.  I have not been able to locate any log files either.  Where would it be?  It's not in C:\Windows\TEMP as indicated by the docs.

[SuJoshi]

Hi @ORION23475967dxgu

Kindly download the latest version of RUM from the admin console and run it using CMD as an admin.

The location of the log file is C:\Users\username\AppData\Local\Temp.

[ORION23475967dxgu]

I installed the latest version of RUM, and managed to find the log file after fixing some user error.  This is what I see in the log:

08/14/24 12:42:55:769 | [INFO] |  | AAMEE | Utilities | RemoteUpdateManager |  |  | 11036 | Initializing UpdaterCore Library...
08/14/24 12:42:55:770 | [WARN] |  | AAMEE | Utilities | RemoteUpdateManager |  |  | 11036 | Failed to find the UpdaterCore library at (C:\Program Files (x86)\Common Files\Adobe\OOBE\PDApp\UWA\UpdaterCore.dll) path
08/14/24 12:42:55:770 | [INFO] |  | AAMEE | Utilities | RemoteUpdateManager |  |  | 11036 | FFC override file does not exist ... (C:\Program Files (x86)\Common Files\Adobe\UpdaterResources\AdobeUpdater.Overrides)
08/14/24 12:42:55:770 | [ERROR] |  | AAMEE | Utilities | RemoteUpdateManager |  |  | 11036 | Failed to initialize HDPIM wrapper, failed to load HDPIM library (C:\Program Files (x86)\Common Files\Adobe\Adobe Desktop Common\HDBox\HDPIM.dll)...
08/14/24 12:42:55:770 | [ERROR] |  | AAMEE | Utilities | RemoteUpdateManager |  |  | 11036 | Failed to initialize the HDPIM module.
08/14/24 12:42:55:770 | [INFO] |  | AAMEE | Utilities | RemoteUpdateManager |  |  | 11036 | **************************************************
08/14/24 12:42:55:770 | [ERROR] |  | AAMEE | Utilities | RemoteUpdateManager |  |  | 11036 | Failed to unload HDPIM library ...

[SuJoshi · Accepted solution]

It seems this requires further troubleshooting and I would recommend creating a support ticket from the admin console with the RUM logs for further investigation.