Remove a profile from account

[Byers Video]

I was issued a profile at the company i work for for the adobe CC.

Recently there was a change in adobe organizational managing accounts as an admin -- something like that, and they created a new profile for me, with the same email address, and when i signed in one day it asked do you want thatsbyers or personal.  What is this?

Seems the older business profile turned into a personal profile that is connected to me because of the email address.

Now i get emails about the personal profile not having a current cc on file. when i sign into the personal profile i look for remove or delete and there is none.

How do I remove this personal profile and just have the business profile with the one email address that is linked to the business account?

[Daniel24429902uviy]

This is an enterprise account through the company I work for. I tried to ask support to merge the two accounts but they kept insisting that it was a separate account I had created on my own and they were unable to merge it.

I can't be reshared to the existing CC libraries since it's under the same business email.

[Abambo]

Are you administrator of your Enterprise account? If yes, did you contact the support via the admin console?

If no, ask your administrator to help you with this. They should be able to contact support. If you haven't contacted support via the admin console, do so.

If you have contacted support via the admin console, and they could not help, update this.

[Abambo · Accepted solution]

For every account that is connected to a business ID, you have two layers:

• A personal layer, where you can take “private” plans like a photography plan.
• A business layer, where you get assigned a plan (or a task, like administrator) from the company you're working for.

In the personal layer, you can leave your organization. I haven't done that yet, so I can only speculate that this would trigger a removal of the business ID and you would lose access to all assigned plans by your company. The company can also choose to delete your business ID, which would have the same effect. If I'm correctly informed, you can be in more than one organization at a time. That would come handy for contractors working for multiple companies at the same time.

The standard, however, will be that you will have a company assigned e-mail address and on that address you will have your Adobe ID with the two layers. For the business ID, the data (library, Creative Cloud, Document Cloud) is controlled by your company.

The two layers are created automatically, and you can't delete one or the other, without loosing access to that layer. As the personal layer is the root layer, you can't leave that one as long as a business ID is attached.

Before this reorganization, it was impossible to have a personal plan and a business assigned plan on the same ID, which at that point was a major problem to some people. I always had my personal plan on my personal ID, however, so that was never an issue for me.

Whatever @howlaman's troubles are, I have no idea why this happens, if they don't have an Enterprise or Teams licence for one or the other Adobe product. It is worth mentioning that there is more than Creative Cloud, you also have Enterprise Cloud and the Technical Suite and the Substance plans and may be still other plans, that I have no idea about. @howlaman's IT should be aware of anything they have. It may well be, that they added you by error to the company's system. 

[howlaman]

I think the issue I'm having is the opposite of what you're describing. All my info is under my personal despite being provided by my business. I don't want to delete my personal profile.

This problem always starts with receiving an email from an Adobe contact that reads the following:

Good Morning, (company name),

This is Muhammad, Adobe Customer Success Manager for (COMPANY), and part of the Adobe Sign Business team.

Please direct this to your IT Department.

This communication is pertaining to your Admin control over your business licenses. We have found that there are Individual users using your company domain that are not part of your business ecosystem. We recommend consolidation of these licenses to attain centralization of data, licenses and cost. Adobe ensures seamless consolidation for migrated licenses and data assets.

Please find the list of these licenses below and advise if we should proceed with the consolidation process of these licenses into your business account:

It then lists what appears to be every email in our company with Adobe subscriptions, including our IT and anyone who might be an admin for a department. So basically, Adobe is claiming we have a business account in some format, but also claiming no one in our company is under it. The split profile for me appears some time after this email, without our IT agreeing to it, and the business profile for my account is always empty with no subscriptions, licences, or anything (since our IT never agreed to it or set it up) despite my subscription being for work. When I try to ask about it, I get sent in the circles I mentioned above regarding Adobe Teams and Enterprise. If there is a better contact or location to receive help on this, I would greatly appreciate advice. It really seems like no one in Adobe knows what is happening even though the changes are being made by Adobe's system.

It should be noted that this email we receive is CC'd to every person in our company with an Adobe subscription, not specifically to our IT or anyone who might be an oerall admin for a department. It actually seems rather invasive, as it lists everyone's emails and their product subscription level in there.

[Abambo]

@iCharles ?

[howlaman]

So it's now five months later, and I'm still having this issue with no solution or explanation. Not sure if there ever will be one, but FYI. I had my preferences to keep my logged into the "private" profile where all my apps etc. are saved, but today it made me pick between them again. 😕

[kglad]

@howlaman 

 ask the company admin to remove your business id.

[howlaman]

The company admin did not make or control it and seems to have no ability to do so. It was done automatically by Adobe, which I've been told a couple times is not something that happens, yet it has.

This business profile has also already been deleted once, by Adobe, and then Adobe reinstated it despite numerous contact times with them to tell them not to do so. So even if an Admin could remove it, it comes back.

Long story short, Adobe created a business profile for me without our admin's input, they didn't put any of my programs under it despite being company-provided, and they didn't give anyone in our company admin rights to alter it. I was informed by Adobe that this was an error over a year ago, yet the same empty business profile was reinstated months after that.

This is completely out of the hands of anyone at my workplace.

[kglad]

is your adobe id listed in the company's admin console?

[howlaman]

I'm sorry, but I think we're going in circles with information I've already answered here months ago.

We do not have Adobe Teams or any (intentional) Business ecosystem setup, and no Admin Console. My plan is individual and not connected to any other team members'. This secondary "company" profile that's created is always empty with no programs and no one else in my "company." So I have nothing in it, it's not connected to anyone else, I have no admin rights in it, and my actual admins have nothing to do with it or even a way to view it. In fact, the emails I receive right before the split happens include our IT admins as individuals who are "not yet included in our business profile" (which we have never set up ourselves) and treats them as individual users as well - please see my post from December. It does not give anyone admin privileges.