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K
kita43456019
Participant
September 17, 2021
Answered

Remove old administrator

  • September 17, 2021
  • 2 replies
  • 10385 views

I have been having trouble removing an old administator account for a team memenber that left nearly a year ago (I have sporadically tried to remove this). I get an error message saying "Your action can’t be completed. Please try again shortly.". I have tried removing his account from the Users screen and the Aministrators screen.

Any help you be appreciated

This topic has been closed for replies.
Correct answer kita43456019

Thank you, the issue is resolved now - had to jump onto a live chat.
The user had all admin privilages removed, but as he was the contact owner it wuldnt let me change or delete him

2 replies

Abambo
Community Expert
AbamboCommunity Expert
Community Expert
September 17, 2021

By chance, that admin isn't the contract owner?

Try to remove the admin privilege first to demote him to a standard user. Then delete!

ABAMBO | Hard- and Software Engineer | Photographer
    J
    JMIDD671
    Participant
    December 5, 2022

    I tried that, and it didn't work.

    J
    JMIDD671
    Participant
    December 5, 2022

    correct.  there's always has to be an owner (and an admin).


    Thanks - we had a few admins listed, just got access and didn't realize he was the owner. A quick check and verification, and the it was laid clear. @kglad Now how do you change ownership?

     

    M
    Community Expert
    Manan JoshiCommunity Expert
    Community Expert
    September 17, 2021

    Moving this to Enterprise and Teams forum for better support.

    -Manan

    -Manan
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