Exit
  • Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
  • 한국 커뮤니티
0

Remove old administrator

New Here ,
Sep 17, 2021 Sep 17, 2021

I have been having trouble removing an old administator account for a team memenber that left nearly a year ago (I have sporadically tried to remove this). I get an error message saying "Your action can’t be completed. Please try again shortly.". I have tried removing his account from the Users screen and the Aministrators screen.

Any help you be appreciated

9.4K
Translate
Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines

correct answers 1 Correct answer

New Here , Sep 17, 2021 Sep 17, 2021

Thank you, the issue is resolved now - had to jump onto a live chat.
The user had all admin privilages removed, but as he was the contact owner it wuldnt let me change or delete him

Translate
Community Expert ,
Sep 17, 2021 Sep 17, 2021

Moving this to Enterprise and Teams forum for better support.

-Manan

Translate
Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Sep 17, 2021 Sep 17, 2021

By chance, that admin isn't the contract owner?

Try to remove the admin privilege first to demote him to a standard user. Then delete!

ABAMBO | Hard- and Software Engineer | Photographer
Translate
Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Sep 17, 2021 Sep 17, 2021

Thank you, the issue is resolved now - had to jump onto a live chat.
The user had all admin privilages removed, but as he was the contact owner it wuldnt let me change or delete him

Translate
Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Sep 17, 2021 Sep 17, 2021

You're welcome. 

ABAMBO | Hard- and Software Engineer | Photographer
Translate
Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Dec 05, 2022 Dec 05, 2022

I tried that, and it didn't work.

Translate
Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Dec 05, 2022 Dec 05, 2022

@JMIDD671 

 

what problem are you trying to resolve and what failed?

Translate
Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Dec 05, 2022 Dec 05, 2022

I found the issue. I was attempting to remove an old admin. turns out he is listed as the contract owner for the account. I still don't know how to change it, but have an open ticket with Adobe support, as mentioned above it fixed the issue for a previous poster. I am guessing the ownership must be first re-assigned, prior to demoting or removing said person as an admin.

Translate
Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Dec 05, 2022 Dec 05, 2022

correct.  there's always has to be an owner (and an admin).

Translate
Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Dec 05, 2022 Dec 05, 2022

Thanks - we had a few admins listed, just got access and didn't realize he was the owner. A quick check and verification, and the it was laid clear. @kglad Now how do you change ownership?

 

Translate
Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Dec 05, 2022 Dec 05, 2022

i think you have to be the owner or be invited by the owner.  here's more info, https://helpx.adobe.com/enterprise/using/change-contract-owner.html#:~:text=In%20countries%20served%....

Translate
Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Dec 05, 2022 Dec 05, 2022

thanks again!

Translate
Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Dec 05, 2022 Dec 05, 2022
LATEST

you're welcome.

Translate
Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines