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Remove old administrator

New Here ,
Sep 17, 2021 Sep 17, 2021

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I have been having trouble removing an old administator account for a team memenber that left nearly a year ago (I have sporadically tried to remove this). I get an error message saying "Your action can’t be completed. Please try again shortly.". I have tried removing his account from the Users screen and the Aministrators screen.

Any help you be appreciated

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correct answers 1 Correct answer

New Here , Sep 17, 2021 Sep 17, 2021

Thank you, the issue is resolved now - had to jump onto a live chat.
The user had all admin privilages removed, but as he was the contact owner it wuldnt let me change or delete him

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Community Expert ,
Sep 17, 2021 Sep 17, 2021

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Moving this to Enterprise and Teams forum for better support.

-Manan

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Community Expert ,
Sep 17, 2021 Sep 17, 2021

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By chance, that admin isn't the contract owner?

Try to remove the admin privilege first to demote him to a standard user. Then delete!

ABAMBO | Hard- and Software Engineer | Photographer

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New Here ,
Sep 17, 2021 Sep 17, 2021

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Thank you, the issue is resolved now - had to jump onto a live chat.
The user had all admin privilages removed, but as he was the contact owner it wuldnt let me change or delete him

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Community Expert ,
Sep 17, 2021 Sep 17, 2021

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You're welcome. 

ABAMBO | Hard- and Software Engineer | Photographer

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New Here ,
Dec 05, 2022 Dec 05, 2022

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I tried that, and it didn't work.

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Community Expert ,
Dec 05, 2022 Dec 05, 2022

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@JMIDD671 

 

what problem are you trying to resolve and what failed?

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New Here ,
Dec 05, 2022 Dec 05, 2022

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I found the issue. I was attempting to remove an old admin. turns out he is listed as the contract owner for the account. I still don't know how to change it, but have an open ticket with Adobe support, as mentioned above it fixed the issue for a previous poster. I am guessing the ownership must be first re-assigned, prior to demoting or removing said person as an admin.

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Community Expert ,
Dec 05, 2022 Dec 05, 2022

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correct.  there's always has to be an owner (and an admin).

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New Here ,
Dec 05, 2022 Dec 05, 2022

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Thanks - we had a few admins listed, just got access and didn't realize he was the owner. A quick check and verification, and the it was laid clear. @kglad Now how do you change ownership?

 

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Community Expert ,
Dec 05, 2022 Dec 05, 2022

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i think you have to be the owner or be invited by the owner.  here's more info, https://helpx.adobe.com/enterprise/using/change-contract-owner.html#:~:text=In%20countries%20served%....

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New Here ,
Dec 05, 2022 Dec 05, 2022

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thanks again!

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Community Expert ,
Dec 05, 2022 Dec 05, 2022

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you're welcome.

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