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5

Renewal is automatic, deactivation is a nightmare.

New Here ,
Oct 09, 2023 Oct 09, 2023

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I think Adobe's subscription policy is designed to drive users away.
Renewal is automatic, annual!
Deactivation, however, requires wasting time by opening a support ticket. But the chat is carried out by a BOT that doesn't understand. After some wasted time, the BOT promises you chat with a human operator. But the human operator is too busy making contracts, he doesn't have time to answer me.
Luckily we have deactivated the credit card registered with Adobe, so if I am unable to speak to an operator, I can rest assured that they will not receive even a cent more from me.

 

I would like to know why you decided to make life impossible for those who make the mistake of subscribing to Adobe.

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Community Expert ,
Oct 09, 2023 Oct 09, 2023

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@Viames (and others)

 

make sure you're aware of the cancellation terms by selecting your plan type (at the top of the page here), https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html

for info on how to cancel your subscription, this page describes the few steps involved, https://helpx.adobe.com/manage-account/using/cancel-subscription.html

if you want to cancel but are unable to follow the steps described in the "how to cancel page", contact adobe support.

there are 2 ways to contact adobe; chat and twitter (now x):

chat:
use a browser that allows popups and cookies, and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

twitter/x:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.

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New Here ,
Oct 10, 2023 Oct 10, 2023

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There is no button that allows me to cancel a subscription on my own. I only see buttons to add new products, everywhere, and the proposal to contact customer care to deactivate them.

 

To confirm that I cannot deactivate my subscription plans (which insists on automatic renewal in 1 month), I report here the screen of my active plans to be deactivated: there are no plans to deactivate. Yet I am told by e-mail from Adobe that two plans will be renovated.

 

Luckily I found a very kind operator who is proceeding to deactivate my services.

 

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Community Expert ,
Oct 10, 2023 Oct 10, 2023

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@Viames 

 

again, if you want to cancel but are unable to follow the steps described in the "how to cancel page", contact adobe support.

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Community Expert ,
Oct 10, 2023 Oct 10, 2023

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@Viames 

 

ignore all above advice which is applicable to individual subscribers.

 

with a teams subscription, contact your admin, https://helpx.adobe.com/in/enterprise/kb/contact-administrator.html

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Adobe Employee ,
Oct 10, 2023 Oct 10, 2023

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Hi @Viames,

We're sorry for the experience. We checked and found that you have a team's subscritption. We'll be moving this discussion to the Enterprise and Team's community for further discussion.

 

Regards,

Shivangi

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