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Retrieve files from deleted account (enterprise account)

New Here ,
Jan 14, 2024 Jan 14, 2024

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There are some lightroom stuff that were on my sister's account that i need to access but the account has been deactivated.

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Education , Enterprise , Teams

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correct answers 1 Correct answer

Adobe Employee , Jan 15, 2024 Jan 15, 2024

The organization manages the Enterprise license/account, and you need an active account with an active license/storage to access the cloud assets (Lightroom files).

If you manage the console, you must add the account and re-assign the enterprise license to access the Lightroom files.

 

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Adobe Employee ,
Jan 15, 2024 Jan 15, 2024

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The organization manages the Enterprise license/account, and you need an active account with an active license/storage to access the cloud assets (Lightroom files).

If you manage the console, you must add the account and re-assign the enterprise license to access the Lightroom files.

 

Votes

Translate

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Report

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Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines