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School pays for my account but I cannot download the apps

New Here ,
Apr 09, 2022 Apr 09, 2022

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Basically the title,

My school pays for all photography students to be able to use Lightroom Classic and Photoshop.

We had to move to online so we had to download the apps on our computers instead of the ones provided at our school.

everyone else was able to download theirs, but on mine there it says that it has not been paid for and I cannot use any of the apps.

I contacted my instructer and the school's IT department; everyone had a look and messed around with my device and they all say this is an Adobe issue.

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Community Expert ,
Apr 09, 2022 Apr 09, 2022

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This space is provided by Adobe, but it is not Adobe support
Sorry, nobody here can help with an account or payment problem
This is a public forum, you need the link to Adobe support, not other users
Be sure to remain signed in with your Adobe ID before accessing the link
Do be aware that Adobe's staffing is impacted by the virus, so wait times are long
-you MUST make sure that your browser does NOT block ads, scripts, or pop-ups
-you MUST also allow 'cookies' in your web browser for the link to work
This link will go directly to the chat option
Type "Agent" in the chat box to bypass the chatbot and be connected to a person
-Meaning type in the word Agent without the quote " " marks
https://helpx.adobe.com/contact.html?rghtup=autoOpen
- or https://helpx.adobe.com/contact/phone.html
.
Adobe does NOT do support by email, so beware of answering anyone who sends you a private message
-click for more information about scammers https://tinyurl.com/10791730

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LEGEND ,
Apr 09, 2022 Apr 09, 2022

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The school really need to be the ones fixing it, as they can talk to Adobe and you can't.

However, here's one thing to check. Has worked for some people.

Sign out.

Start to sign in. 

Type your Adobe ID.

Stop and look at the password screen. SOME people see a choice of "personal" or "enterprise". To use your school account you must choose "enterprise".

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