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Hi,
I'm trying to install the creative desktop app on a clean Windows. During the installation, the screen remains blanc. How can I fix this? I already used the Adobe CC cleaner tool, without success.
This is very bad UX design. The tool doesn't mention any issues...
- Can an url not be accessed?
- Is a framework missing?
- Other issues?
The windows event viewer contains no errors.
It seems the windows user profile folder contains an underscore character. Could this be the issue? And how can I fix the installer to continue?
thanx
The issue is fixed... It took me only a few hours 😞 .
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By clean Windows do you mean it's jush fresh install of windows and nothing else? Did you install any drivers/ frameworks? If so - which exactly
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Yes, it is a clean Windows installation.
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Can Adobe Photoshop using a subsciption model be installed without using the CC app?
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The issue is fixed... It took me only a few hours 😞 .