Screen blanc during installation CC app

[tmmls]

Hi,

I'm trying to install the creative desktop app on a clean Windows. During the installation, the screen remains blanc. How can I fix this? I already used the Adobe CC cleaner tool, without success.

This is very bad UX design. The tool doesn't mention any issues...

- Can an url not be accessed?

- Is a framework missing?

- Other issues?

The windows event viewer contains no errors.

It seems the windows user profile folder contains an underscore character. Could this be the issue? And how can I fix the installer to continue?

thanx

[oflox]

By clean Windows do you mean it's jush fresh install of windows and nothing else? Did you install any drivers/ frameworks? If so - which exactly

______________

[tmmls]

Yes, it is a clean Windows installation.

[tmmls]

Can Adobe Photoshop using a subsciption model be installed without using the CC app? 

[tmmls · Accepted solution]

The issue is fixed... It took me only a few hours 😞 .