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Vaughn38143910c8cq
Participating Frequently
June 19, 2024
질문

Sign in continue's to login one of our users with a personal account and not business

  • June 19, 2024
  • 1 답변
  • 3076 조회

I have tried reinstall the cloud app and nothing seems to fix this so I need you guys to sort this out in back end.

 

 

1 답변

I
iCharles
Legend
June 19, 2024

Hi @Vaughn38143910c8cq  


It sounds like your user is being logged into the business account instead of their personal account. Please refer to this help document for guidance on managing Adobe profiles. Ensure that the user selects the correct profile (business or personal) during the sign-in process.

Best regards, 


^CS

V
Vaughn38143910c8cq작성자
Participating Frequently
June 19, 2024

Its the other way around its logging into a personal account and not business.

I want the user in a business account where they can access the apps we are paying for not personal there its asking them to buy software.

I never get the profile chooser just a sign in screen and it goes straight in.

    Bani Verma
    Community Manager
    Bani VermaCommunity Manager
    Community Manager
    July 23, 2024

    This is still an outstanding issue and its getting to the point where we will have to reconsidering using this for our organization.


    Hi there, 

     

    Sorry for the frustration caused. As we have mentioned earlier, this issue needs experts, and for that, the Admin needs to contact the support team directly. 

    If you are the Admin, then I would recommend contacting the support via Support tab in the Admin Console, to know more see: https://adobe.ly/3WiM32x

     

    Hope this helps.


    ^BS

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