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Silent install and activation of 50x copies of PhotoShop Elements 12 TLP

Forum|Forum|12 years ago
October 7, 2013
6 답변들
91948 조회

I am trying to deploy a 50-user TLP licence of PSE12 to 50 PCs without having to visit each PC, as was possible with previous versions.

I have the silent install completing without error but the product is not activated, and needs me to sign in with an Adobe ID on each PC. Even once per PC, this is not acceptable for a network install.

Also I note that end users can Sign Out of the Adobe ID thereby deactivatingthe software for all users of the PC, until I revisit and sign in again. And no, we are not going to give all users the Adobe ID credentials. Even before events of the past week

The PSE12 install logs shows "Override files does not exist . Overwrite the value of Override dir to be a blank string" - it is not finding application.xml.override, even though the file is definitely accessible in the right places and is in UTF-8 format.

(In addition, therefore, updates are not suppressed.)

My hunch is that the application.xml.override mechanism has been removed from PSE12 because of the new Adobe ID sign-in requirement?

I'm aware that AMEE is not application to PSE deployment.

I'd be grateful for assistance on this.

Regards

William

이 주제는 답변이 닫혔습니다.

최고의 답변: Romsinha-9KMEUt

Hi HMwkr,

Please try the below mentioned steps to serialize Elements:

1. Generate prov.xml usng the command:

adobe_prtk.exe --tool=VolumeSerialize --generate --serial=<<Volume SN>> --leid=V7{}PhotoshopElements-EMT12-Win-GM --regsuppress=ss

2. Serialize using the command:

adobe_prtk --tool=VolumeSerialize --provfile="absolute path to prov.xml"

Please let us know whether it worked.

Regards,

Romit Sinha

Z

ZakRhino

Participant

Don't

J

justinFotog

Participant

I'm in the exact situation as the last post here... since Oct 2013 and we're all still having the same issue

I would just like to get rid of the adobe sign-in at this point. I can silently install with serial and no EULA and no registration which is great, but sign-in with Adobe ID is the last step.

According to the aptee documentation, if AE12 counts as CS6, Return Code = 14 could mean "Unknown Error", which isn't really helpful.

Help Adobe-wan-Kenobi's, you're our only hope...

S

Schule-Erlenbach

Participant

We've the same problem as other users in this thread have (had?).

We're a school and recently bought 30 licenses (MLP AOO) of Adobe Photoshop Elements 12 (Mac OS X).

Now we need to deploy and activate it on all computers.

For us, it fails already when trying to generate the prov.xml file.

We use the following command:

/Library/Install/adobe_prtk --tool=VolumeSerialize --generate --serial=XXXX-XXXX-XXXX-XXXX-XXXX-XXXX --leid=V7{}PhotoshopElements-EMT12-Mac-GM --regsuppress=ss

We've already removed the quotation marks (") as mentioned above.

Of course, the adobe_prtk tool is in the correct directory and the serial number was there instead of the "XXXX".

The error is as following:

Copyright 2012 Adobe Systems Incorporated

All rights reserved.

Return Code = 14

We've a working internet connection without any restrictions / filtering etc.

How can I generate the prov.xml without any error?

Have a nice weekend!

Joël

ABELLIER

Participant

for the error code 14

I solved the pb with the following command below

adobe_prtk.exe --tool=VolumeSerialize --generate --serial=xxxx-xxxx-xxxx-xxxx-xxxx-xxxx --leid=V7{}PhotoshopElements-EMT12-Win-GM --regsuppress=ss --EulaSuppress –-provfilepath=”Patch to\prov.xml”

F

fabians33970110

Inspiring

Also encountered the error code 14, but with Acrobat DC Continuous Track. Classic was working!

Be careful about the LEID you use. I had to use the ETLA LEID for DC Continuous but the "normal" LEID for Classic.

Error 14 means: Failed to validate the serial number.

Look into %temp% folder for oobelib.log.

I tried every serialnumber I got from the license guy, but finally it worked after I switched to the ETLA LEID "V7{}AcrobatETLA-12-Win-GM".

Product LEIDs:
DC Continuous Track
Win - V7{}AcrobatCont-12-Win-GM
Mac - V7{}AcrobatCont-12-Mac-GM
DC Classic Track
Win – V7{}AcrobatESR-12-Win-GM
Mac – V7{}AcrobatESR-12-Mac-GM
Note
Once an ETLA serial is provided, the LEID changes for unserialized commands. For both tracks It becomes V7{}AcrobatETLA-12-Win-GM (on Windows) and V7{}AcrobatETLA-12-Mac-GM (on Macintosh).

Henry_DUS

Participant

Same for me:

adobe_prtk stuff works fine. I can use the program. But after starting it, i get always a Adobe ID logon question. Sur, I can close this popup... but I dont want it at all...

It would be nice if we can suppress this popup completely :-/

Romsinha-9KMEUt답변

Adobe Employee

Hi HMwkr,

Please try the below mentioned steps to serialize Elements:

1. Generate prov.xml usng the command:

adobe_prtk.exe --tool=VolumeSerialize --generate --serial=<<Volume SN>> --leid=V7{}PhotoshopElements-EMT12-Win-GM --regsuppress=ss

2. Serialize using the command:

adobe_prtk --tool=VolumeSerialize --provfile="absolute path to prov.xml"

Please let us know whether it worked.

Regards,

Romit Sinha

Q

Qbicle

Participant

Thank you Romsinha!

This leid information was extremely useful.

The LEID's listed on Adobe website don't tell anything about Elements ver. 12. And that V7{} is something that I was missing. Correct LEID was visible in MSI file of Adobe Premiere Elements / Photoshop Elements (Property value named LEID), but it was something that I did not look at in the first place.

Prov.xml was now generated correctly with that LEID. I am now able to activate / deactivate installations correctly. I also added EULA parameters to the command:

adobe_prtk.exe --tool=VolumeSerialize --generate --serial="XXXX-XXXX-XXXX-XXXX-XXXX-XXXX" --leid="V7{}PremiereElements-EMT12-Win-GM" --regsuppress=ss --eulasuppress --eulaaccept

I would have two more questions:

1) Is there a simple way to disable Update functions and Adobe Product Improvement program with GPO / registry value / some configuration file?

Application.xml.override does not work as it did with version 11...

2) What happens if software gets online-activated to a computer that goes to offline state for a very long time - for years? Will the software remain activated until it is deactivated? Or does Elements 12 need an internet connection to maintain the activation of Elements 12?

M

markbantle

Participant

I am also searching for a way to mass deploy this software on a lab of 40 iMacs. The pkg maker tool does not work with PS Elements 12. How do you mas deploy?

With over 9 hours of hold time, waiting for call backs that never happen, online chats that never happen, and a tech that messed up my machine, I have no faith in the bumbling idiots in the Vol Lic support center.

Mark

Q

Qbicle

Participant

I am having the same problem and as far I as I have been able to read the installation log files etc. it really seems that there has been a big change with the installation / registration procedures between Photoshop Elements 11 and version 12. Still, there doesn't seem to be any documentation available that would explain the chances.

I have used several hours with Adobe support but with zero luck.

Is it really mandatory to use Adobe ID to register the product - even when the product is volume licensed?

What has changed with application.xml.override?

The documentation is rather old: http://helpx.adobe.com/premiere-elements/kb/silent-install-instructions-premiere-elements-4.html

Is there anything that would be related to version 12?

Btw, there is the same problem with Adobe Premiere Elements 12. I have been able to deploy previous versions, but now I am stuck with these registration problems. It is not an option to deploy software to large number of people and ask them to create Adobe ID and register the product - a product that is purchased by the company.

Ashubijalwan1

Adobe Employee

HI William,

You need to licensse Photoshop elements 12 through adobe provisioning toolkit enterprise edition. You can go to below link for the instructions.

http://www.adobe.com/content/dam/Adobe/en/devnet/creativesuite/pdfs/AdobeProvisioningToolkitEnterpriseEditionTechNote.pdf

Please use APTEE 6.2 to serialize PE 12. It would not prompt the sign in window.

Let me know if it works.

Regards,

Ashish

E

Eric_D

Participant

Hello!

I did all required steps, as you mentioned above to serialize Adobe Elements 12, but it was not successfull. I had an return code=14 in oobelib.log.

What I did:

1) Installed "Adobe Photoshop Elements 12" on the machine

2) It has been successfully installed.

3) I opened "Command-line" cmd.exe as administrator (I have an administrative privileges on that machine)

4) Run following command:

adobe_prtk.exe --tool=VolumeSerialize --generate --serial="my_serial_number" --leid="V7{}PhotoshopElements-EMT12-Win-GM" --regsuppress=ss

where my_serial_number is my actually serial number with dashes.

5) After few seconds I got following:

Return Code = 14

6) oobelib.log says following:

2013-12-09 10:48:05 [34556] Adobe PRTK: __OOBELIB_LOG_FILE__

2013-12-09 10:48:05 [34556] Adobe PRTK: *** Adobe PRTK tool START ***

2013-12-09 10:48:05 [34556] Adobe PRTK: Adobe PRTK tool VolumeSerialize invoked

2013-12-09 10:48:05 [34556] Adobe PRTK: .

2013-12-09 10:48:05 [34556] Adobe PRTK: creating .\prov.xml

2013-12-09 10:48:05 [34556] OOBELib: *************OOBELib Session Starts*************

2013-12-09 10:48:05 [34556] OOBELib: Version 6.2.0.43,6.2

2013-12-09 10:48:05 [34556] PCDService: PCD Service in non-threaded mode

2013-12-09 10:48:06 [34556] OPMWrapper: Failed in getting value for key in OPMGetValueForKey

2013-12-09 10:48:06 [34556] OOBELib: Failed to get Proxy username in OPM DB

2013-12-09 10:48:06 [34556] AXFBLicensing: Failed to load axlib.dll, trying again

2013-12-09 10:48:06 [34556] AXFBLicensing: Failed to load axlib.dll, trying again with axlib in ACF

2013-12-09 10:48:06 [34556] AXFBLicensing: All function pointers successfully retrieved

2013-12-09 10:48:06 [34556] OOBELib: Received Params for Online Validation : Driver : ”V7{}PhotoshopElements-EMT12-Win-GM”, Caller : 3

2013-12-09 10:48:06 [34556] OOBELib: received LEID : ”V7{}PhotoshopElements-EMT12-Win-GM”

2013-12-09 10:48:06 [34556] OOBELib: Supported Locales : ALL

2013-12-09 10:48:06 [34556] OOBELib: OOBELib ValidateSerialOnline

2013-12-09 10:48:06 [34556] OOBELib: Invalid licensing leid passed-[”V7{}PhotoshopElements-EMT12-Win-GM”].

2013-12-09 10:48:06 [34556] OOBELib: IAL Failed to set the LicensingLEID, falling back to GM

2013-12-09 10:48:06 [34556] OOBELib: Validate using Driver LEID : ”V7{}PhotoshopElements-EMT12-Win-GM”, App LEID : <blank>, SN : *******************************************

2013-12-09 10:48:06 [34556] OOBELib: Failed to get system default proxy in setProxyCredentialsForIALSession

2013-12-09 10:48:06 [34556] OOBELib: Failed to set proxy credentials for IAL session while validating serial number

2013-12-09 10:48:06 [34556] OOBELib: HTTPCommunicationAgent::processMessage is https://lm.licenses.adobe.com/aes/aes/v1/serialInfo (extURL=)

2013-12-09 10:48:06 [34556] OOBELib: Using proxy server.

2013-12-09 10:48:07 [34556] OOBELib: HTTP Request Status code 200.

2013-12-09 10:48:07 [34556] OOBELib: HTTPCommunicationAgent- Return Code:[0] response size-[232] time taken-[1599.47]ms.

2013-12-09 10:48:07 [34556] OOBELib: Got error from server-[9].

2013-12-09 10:48:07 [34556] OOBELib: ErrDesc from server: Some unknown error has occurred. : No associated Driver LEID is present in the database..

2013-12-09 10:48:07 [34556] OOBELib: Validate Serial status-[521] took-[1620.81]ms.

2013-12-09 10:48:07 [34556] OOBELib: OOBELib IAL VSN unknown error occured

2013-12-09 10:48:07 [34556] OOBELib: OOBELib IAL ValidateSerial call has failed : 521

2013-12-09 10:48:07 [34556] OOBELib: Using Driver/ALL combination for offline/invalid SNs scenario

2013-12-09 10:48:07 [34556] OOBELib: SN validated for AAMEE mode

2013-12-09 10:48:08 [34556] OOBELib: OOBELib stat = 257

2013-12-09 10:48:08 [34556] Adobe PRTK: Failed to validate the serial number

2013-12-09 10:48:08 [34556] Adobe PRTK: Return code 14

2013-12-09 10:48:08 [34556] Adobe PRTK: *** Adobe PRTK tool END ***

where SN : ******************************************* - is my serial number, I think. I changed it to * due to the security reasons.

PS. I have an internet connection.

What I do wrong? Can somebody help me?

I had to remove the quotation marks around the leid name to get rid of the return code 14, now I'm getting a return code 0. I used this:

adobe_prtk.exe --tool=VolumeSerialize --generate --serial="xxxx-xxxx-xxxx-xxxx-xxxx-xxxx" --leid=V7{}PhotoshopElements-EMT12-Win-GM --regsuppress=ss

It's still popping up and asking me to sign in with an Adobe ID though, but now I'm able to close that window and use the photo editor. Before it wouldn't even let me use it if I didn't sign in.

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