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Started 30 day trial instead of 1 yr educational license

Explorer ,
Mar 05, 2023 Mar 05, 2023

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I downloaded Creative Cloud and installed Substance Painter with it, but it only activated the 30 day trial. How do I stop the trial and start SP with the educational license?

 

Same problem here, but there's no solution posted.

 

Trying to contact Adobe says there's a rep that handles this but I wasn't able to find out how this applies to me and I assume that's for paying customers.

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correct answers 1 Correct answer

Explorer , Mar 06, 2023 Mar 06, 2023

Sooo....

I contacted my school's IT, and they said it was an individual account I had and referred me to a statewide foundation that enables getting the software with an education license. Problem was, I didn't get it through them, and it only had options that cost money. (But the abbreviation of the foundation matches the "plan administrator" name in that link - 'Foundation Abbreviation-Whole College Name' so I don't know where that leaves this account I'm on as "individual vs oragnization," vs

...

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Explorer ,
Mar 05, 2023 Mar 05, 2023

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Explorer ,
Mar 05, 2023 Mar 05, 2023

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https://helpx.adobe.com/contact.html

 

I've checked out the links here and it offered nothing for my situation.

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Explorer ,
Mar 04, 2023 Mar 04, 2023

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I have the same issue. I am using the same account.

 

Can anyone help?

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Community Expert ,
Mar 06, 2023 Mar 06, 2023

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@AS Sha 

 

please don't cross-post

 

<branched and merged>

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Community Expert ,
Mar 06, 2023 Mar 06, 2023

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if you have a plan managed by your school, contact the plan administrator.

 

if you have an individual plan, start here - https://helpx.adobe.com/manage-account/kb/stop-creative-cloud-trial-mode-after-purchase.html

 

if that fails, proceed to these steps - https://helpx.adobe.com/enterprise/kb/resolve-trial-and-license-expired-errors.html

 

if that fails, https://helpx.adobe.com/download-install/kb/adobe-license-issues-keychain-credential-mgr.html

 

below are solutions some users reported:

 

if those all fail, change your cc language. eg, try international english - https://helpx.adobe.com/creative-cloud/kb/creative-cloud-trial-mode.html

 

if that fails, change the install location

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Explorer ,
Mar 06, 2023 Mar 06, 2023

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Thanks for your help!

 

All of that failed, and solution 6 of the second link did something weird (pinned pic) which was corrected by restarting the app.

 

"if that fails, change the install location"

 

Of the desktop Creative Cloud? Something else?

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Explorer ,
Mar 06, 2023 Mar 06, 2023

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Can't edit posts? When I said "All of that failed," I was including changing to international English, just tbc.

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Community Expert ,
Mar 06, 2023 Mar 06, 2023

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@AS Sha 

 

then you probably have a plan managed by an institution: contact the plan administrator.

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Explorer ,
Mar 06, 2023 Mar 06, 2023

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Should I skip trying the location reinstall then?

 

What does plan administrator mean? Who should I be possibly looking for at my school?

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Community Expert ,
Mar 06, 2023 Mar 06, 2023

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do you know if you have an individual plan or a teams or enterprise plan?  you can check here, https://account.adobe.com

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Explorer ,
Mar 06, 2023 Mar 06, 2023

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Adobe for Enterprise, and then lists the school. So managed by the school.

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Community Expert ,
Mar 06, 2023 Mar 06, 2023

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then you need to contact the school's plan administrator.  here's how:

 

https://helpx.adobe.com/enterprise/kb/contact-administrator.html

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Explorer ,
Mar 06, 2023 Mar 06, 2023

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Ok, but I still don't have any frame of reference for who that is. Is that the professor, field head, IT admin, etc?

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Explorer ,
Mar 06, 2023 Mar 06, 2023

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Obviously, you can't know for my specific case, but a general idea for me to start fishing would be good. (and I've already contacted my professor to ask)

 

Thanks again for your help!

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Community Expert ,
Mar 06, 2023 Mar 06, 2023

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in your account page, there should be info.  here are specfics, https://helpx.adobe.com/enterprise/kb/contact-administrator.html

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Explorer ,
Mar 06, 2023 Mar 06, 2023

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So in the link you gave me it doesn't list anyone specific.

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Explorer ,
Mar 06, 2023 Mar 06, 2023

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Yeah, just checked and it doesn't have a drop down. The blurb says the school, or whoever, would have had to add notes, which they didn't. ;/

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Explorer ,
Mar 06, 2023 Mar 06, 2023

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Looking at the bullet points below, seems I have to fish up the chain of faculty.

 

I appreciate the time you took to help. 🙂

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Community Expert ,
Mar 06, 2023 Mar 06, 2023

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you're welcome.  keep this thread updated with (hopefully) your progress.

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Explorer ,
Mar 06, 2023 Mar 06, 2023

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Will do.

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Explorer ,
Mar 06, 2023 Mar 06, 2023

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Sooo....

I contacted my school's IT, and they said it was an individual account I had and referred me to a statewide foundation that enables getting the software with an education license. Problem was, I didn't get it through them, and it only had options that cost money. (But the abbreviation of the foundation matches the "plan administrator" name in that link - 'Foundation Abbreviation-Whole College Name' so I don't know where that leaves this account I'm on as "individual vs oragnization," vs the one I ended up using to get SP-see below)

 

I decided to check the older emails from the approval process from Identit-e. What do you know, turns out I didn't do it correctly. The approval email has a few bullet points as instructions but leaves out the first part in those bullet points, instead using a graphic link.

 

---

 

Follow the steps below to redeem your Substance 3D Collection 12-month subscription and install the apps.

 

REDEEM NOW (GRAPHIC)

 

- Sign in with your Adobe ID.

- Click ‘Add payment method’ for auto-renewal or click ‘Remind me later’.

- Click ‘Get started’ to download the Substance 3D apps.

 

If you have questions about your product or the installation process, please contact Adobe Technical Support: www.adobe.com/support

 

---

 

This made me think the bullet points that were 2-4 were actually 1-3 so, writing the graphic off as visual interest noise, I went through the process manually on the Adobe site. Using the linked graphic just now, it let me redeem the 12 month subscription. It also made me make a whole new account, where it didn't let me use my school email. Though, it didn't bring me to any "Add payment method" button like step two says. It let me go to the Creative Cloud site, and had the Substance suite open to download, to download an exe that installs Creative Cloud and Substance Painter(or I assume whichever first program is chosen) on the laptop. I can confirm it works now. Hopefully I won't have issues installing it on my pc instead of the laptop (links above, or somewhere, say it can be activated on two, but only currently used on one, so we'll see)

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Community Expert ,
Mar 06, 2023 Mar 06, 2023

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wow, what an ordeal.  that technical support link is for individual subscriptions so, i would think your new account shows that, https://account.adobe.com

 

you can install the cc desktop app from here https://creative.adobe.com/products/creative-cloud on as many (mac and/or win) computers as you own and use it to install all (or some, if you want) of your cc subscription programs.

 

the only (insignificant for internet connected computers) limitation is that you can sign-in (and therefore start your adobe programs) on, at most, two computers without signing-out.

 

because you can sign out from either (or both) signed-in computers using a 3rd computer, this could not (imo) be easier. https://helpx.adobe.com/download-install/using/install-apps-number-of-computers.html

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New Here ,
Mar 07, 2023 Mar 07, 2023

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Thanks.

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Community Expert ,
Mar 07, 2023 Mar 07, 2023

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LATEST

you're welcome. (and hopefully all's well.)

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