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Started 30 day trial instead of 1 yr educational license

Explorer ,
Mar 05, 2023 Mar 05, 2023

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I downloaded Creative Cloud and installed Substance Painter with it, but it only activated the 30 day trial. How do I stop the trial and start SP with the educational license?

 

Same problem here, but there's no solution posted.

 

Trying to contact Adobe says there's a rep that handles this but I wasn't able to find out how this applies to me and I assume that's for paying customers.

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correct answers 1 Correct answer

Explorer , Mar 06, 2023 Mar 06, 2023

Sooo....

I contacted my school's IT, and they said it was an individual account I had and referred me to a statewide foundation that enables getting the software with an education license. Problem was, I didn't get it through them, and it only had options that cost money. (But the abbreviation of the foundation matches the "plan administrator" name in that link - 'Foundation Abbreviation-Whole College Name' so I don't know where that leaves this account I'm on as "individual vs oragnization," vs

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Community Expert ,
Mar 06, 2023 Mar 06, 2023

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someone has to be in charge of your plan.  contact someone in your school's it department, or the administration.

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