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Stop renewal of licenses during renewal period.

New Here ,
Apr 25, 2022 Apr 25, 2022

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Hey all; I didn't find a straight forward message here so I wanted to post how what I found. 

 

My renewal is coming up and I wanted to get rid of a license and no where in the admin console is there a remove or cancel or don't auto renew button. Very frustrating. I've found now that the only time to mark the licnese to not auto renew is in the month before the renewal. I haven't found another way to do it. 

 

Steps:

- On adminconsole.adobe.com, sign in and go to the "Account" Tab (from the top menu) 

- Then click "Account" on the left side bar menu and if you are in the month before the renewal you will have a "Renewal" section on the page, right above "Products and Licenses"

- Click "Update Plan" and "No thanks, let me continue" to any pop ups. 

- This next page is where you can change how many of the licenses renew. (Screenshot below)

adopbe.png

 

Once you are happy with the updated license amounts, click "Continue".

Then click "Save Changes" to the renewal plan. 

 

Then once the renewal date comes up. Your account will update your new license configuration. 

 

Hope this helps.

 

Cheers,

    -A

 

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Admin console , Licensing , Manage account , Troubleshooting

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Community Expert ,
Apr 26, 2022 Apr 26, 2022

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It's documented here: https://helpx.adobe.com/enterprise/using/direct-business-renewals.html

ABAMBO | Hard- and Software Engineer | Photographer

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New Here ,
Apr 26, 2022 Apr 26, 2022

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It would be helpful if that article comes up when you search "remove license" or "don't renew licenses". That linked article isn't useful if no one can find it. 

 

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Community Expert ,
Nov 07, 2023 Nov 07, 2023

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quote

That linked article isn't useful if no one can find it. 

 

By @awrightBRP


I googled that link. 

ABAMBO | Hard- and Software Engineer | Photographer

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New Here ,
Nov 06, 2023 Nov 06, 2023

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I'm having a similar problem, but my screen looks a little different.  I'm wanting to delete the Adobe Stock license.  It won't allow me to change the license to 0.  As you can see, I have the Pro Edition for my other licenses (which includes unlimited Adobe Stock) so there's no need to have a 40 assets/mo license when I have unlimited provded with the other apps.

EvanBroers_0-1699308627052.png

I thought, oh, maybe I can click the X to delete it, but then this is what appears:

EvanBroers_1-1699308731594.png

I assume I'll have to conact them to get this resolved.

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Community Expert ,
Nov 06, 2023 Nov 06, 2023

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open the support tab on your admin console > start chat or start case or request expert session.

 

https://helpx.adobe.com/enterprise/using/support-and-expert-services.html

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Community Expert ,
Nov 07, 2023 Nov 07, 2023

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It looks like you simply unassigned the stock subscription. There is this nice "start chat" link. Use that to get someone from Adobe support to held you out.

ABAMBO | Hard- and Software Engineer | Photographer

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