• Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers
Exit
1

Support

Community Beginner ,
Mar 02, 2020 Mar 02, 2020

Copy link to clipboard

Copied

Does Adobe hate it customers? YES they do. They charge you for unused products. They never answer the the phone. Been hold over 50 minutes. No answers on web after 15 minutes. So I do i get customer support before I die?

Views

391

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines

correct answers 1 Correct answer

Adobe Employee , Mar 02, 2020 Mar 02, 2020

AdobeIsthedevil, sorry you are unable to establish a successful chat session. I do see that you have a Creative Cloud for Team membership.  Please see https://helpx.adobe.com/enterprise/using/support-and-expert-services.html for steps you can take to access the support that is included with the membership purchased by your organization.  The chat support you have been trying to access is designed for individual membership and may be blocked by the organization that you work for AdobeIsthedevil.

Votes

Translate

Translate
Community Beginner ,
Mar 02, 2020 Mar 02, 2020

Copy link to clipboard

Copied

1 hour and 5 minutes.  

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Mar 02, 2020 Mar 02, 2020

Copy link to clipboard

Copied

1 hour and 20 minutes on hold

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Mar 02, 2020 Mar 02, 2020

Copy link to clipboard

Copied

1 hour and 40 minutes on hold.  I hate Adobe.  Have a corona you shall!

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Mar 02, 2020 Mar 02, 2020

Copy link to clipboard

Copied

AdobeIsthedevil, sorry you are unable to establish a successful chat session. I do see that you have a Creative Cloud for Team membership.  Please see https://helpx.adobe.com/enterprise/using/support-and-expert-services.html for steps you can take to access the support that is included with the membership purchased by your organization.  The chat support you have been trying to access is designed for individual membership and may be blocked by the organization that you work for AdobeIsthedevil.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Oct 28, 2021 Oct 28, 2021

Copy link to clipboard

Copied

LATEST

Impossible to contact Adobe using their customer support portal. Just keep getting sent round in circles, returning to the same web pages. Totally useless I'm afraid.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines