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Support

Community Beginner ,
Mar 02, 2020 Mar 02, 2020

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Does Adobe hate it customers? YES they do. They charge you for unused products. They never answer the the phone. Been hold over 50 minutes. No answers on web after 15 minutes. So I do i get customer support before I die?

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correct answers 1 Correct answer

Adobe Employee , Mar 02, 2020 Mar 02, 2020

AdobeIsthedevil, sorry you are unable to establish a successful chat session. I do see that you have a Creative Cloud for Team membership.  Please see https://helpx.adobe.com/enterprise/using/support-and-expert-services.html for steps you can take to access the support that is included with the membership purchased by your organization.  The chat support you have been trying to access is designed for individual membership and may be blocked by the organization that you work for AdobeIsthedevil.

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Community Beginner ,
Mar 02, 2020 Mar 02, 2020

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1 hour and 5 minutes.  

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Community Beginner ,
Mar 02, 2020 Mar 02, 2020

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1 hour and 20 minutes on hold

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Community Beginner ,
Mar 02, 2020 Mar 02, 2020

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1 hour and 40 minutes on hold.  I hate Adobe.  Have a corona you shall!

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Adobe Employee ,
Mar 02, 2020 Mar 02, 2020

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AdobeIsthedevil, sorry you are unable to establish a successful chat session. I do see that you have a Creative Cloud for Team membership.  Please see https://helpx.adobe.com/enterprise/using/support-and-expert-services.html for steps you can take to access the support that is included with the membership purchased by your organization.  The chat support you have been trying to access is designed for individual membership and may be blocked by the organization that you work for AdobeIsthedevil.

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New Here ,
Oct 28, 2021 Oct 28, 2021

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Impossible to contact Adobe using their customer support portal. Just keep getting sent round in circles, returning to the same web pages. Totally useless I'm afraid.

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