Switching from Individual to Adobe Pro Team

[Debra29954575dgtk]

I just purchased the Adobe Pro Team with 10 licenses but the Team members still have their individual company accounts.  How do we cancel the individual accounts and keep our log in the same?

[kglad · Accepted solution]

each can contact adobe support to see if they can cancel without penalty.  there are 2 ways to contact adobe; chat and twitter:

chat:
use a browser that allows popups and cookies
and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

twitter:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative. ie, double check for an employee badge if contacted in the forums and look for an adobe.com domain in the email address if you click reply to an email. then check again and be very suspicious. any other method of contacting (or offering to contact you) is almost certainly a scam, https://community.adobe.com/t5/using-the-community-discussions/staying-safe-in-the-adobe-support-com...

[Debra29954575dgtk]

Thank you - I was able to cancel after I backed up my folders and files to my external drive

[kglad]

you're welcome.

[Kevin Stohlmeyer]

@Debra29954575dgtk you should have been working with an Adobe enablement team to transfer your team members IDs to the teams licensning plan. Do not cancel anything until they can assist with migration.

[Debra29954575dgtk]

I was able to solve the problem with an IT friend.  Thank you.

[Vikrant_Rai]

As you've already purchased your teams plan, you'll likely need to contact Adobe. 

Depending on your existing individual plan, this could have been an option to do this yourself. https://helpx.adobe.com/enterprise/using/individuals-to-teams-plan-upgrade.html.

[Debra29954575dgtk]

I initially contacted them and needed additional support that I was able to find locally