Team with Business IDs Can't Create Team Libraries

[Ryan Maher]

Hi,

I'm an admin on a team that migrated from Adobe IDs to Business IDs about a month ago.

I expected that once the whole team was converted to Business IDs, we'd be able to create team libraries (as opposed to shared libraries), but the option doesn't seem to be available anywhere. I can't create a team library or migrate our current individual/shared libaries into team libraries.

A team with Business IDs should be able to create team libraries, correct? Is there some kind of setting that needs to be enabled?

[kglad · Accepted solution]

open the support tab on your admin console > start chat or start case or request expert session.

https://helpx.adobe.com/enterprise/using/support-and-expert-services.html

[Ryan Maher]

Got it — thanks!

[kglad]

you're welcome. keep us updated.

[Ryan Maher]

Apparently it's an issue with the way licensing is set up in our organization. Specifically, you need the "All apps" Adobe CC subscription to use team libraries.

Thanks again kglad

[kglad]

you're welcome