The Bootstrapper Process return code is (21)

[ronh28719860]

02/09/18 12:56:46:797 | [INFO] |  | ASU | MSIInvoker | MSIInvoker |  |  | 3168 | Build Version - 1.13.0.59

02/09/18 12:56:46:797 | [INFO] |  | ASU | MSIInvoker | MSIInvoker |  |  | 3168 | Logging Level verbosity Set  to 4

02/09/18 12:56:47:452 | [INFO] |  | ASU | MSIInvoker | MSIInvoker |  |  | 3168 | Successfully fetched the optionXML content from MSI database ...

02/09/18 12:56:48:404 | [INFO] |  | ASU | MSIInvoker | MSIInvoker |  |  | 3168 | MSI ProductCode ({AC76BA86-1033-FFFF-7760-0C0F074E4100}) is not installed on the system ...

02/09/18 12:56:48:404 | [INFO] |  | ASU | MSIInvoker | MSIInvoker |  |  | 3168 | The install language for Acrobat (APRO18.0) from the fallback map (en_US)

02/09/18 12:56:48:404 | [INFO] |  | ASU | MSIInvoker | MSIInvoker |  |  | 3168 | Bootstrapper launch location is :: I:\Acrobat\Build\ASU\Set-up.dat

02/09/18 12:56:50:432 | [INFO] |  | ASU | MSIInvoker | MSIInvoker |  |  | 3168 | Build Version - 1.13.0.59

02/09/18 12:56:50:432 | [INFO] |  | ASU | MSIInvoker | MSIInvoker |  |  | 3168 | Logging Level verbosity Set  to 4

02/09/18 12:56:50:432 | [ERROR] |  | ASU | MSIInvoker | MSIInvoker |  |  | 3168 | The Bootstrapper Process return code is (21).Stopping the installation process.

[kglad]

is this an enterprise acrobat installation question?

[ronh88443706]

kglad, Education

[kglad]

[moved from Adobe Creative Cloud to Enterprise Deployment (Acrobat and Reader)]

[Steve Cordero · Accepted solution]

Having a look at this KB "Installation error codes and solutions", it says:

21

Exit code: 21 Payloads version is not supported by installed version of RIBS.

Use the latest version of the installer.

You may want to use this KB document to download the latest version of the Creative Cloud desktop app:

Download Creative Cloud desktop app

[ronh88443706]

The link I used was from their email. I will give this a shot. Thanks for the help.