To many activation's error with Photoshop CS3 volume License

[andyh66653270]

I have called support about this in the past, but when we uninstall before reloading a machine.  We are unable to reinstall because we are over the activation's.  It's like the system never gives us back our seat.  We have verified we are under the limit for our serial by 2 seats.  I contacted Adobe support which told me I need to come to the forums because CS3 is no longer supported....  HELP

[Chuck Uebele]

CS3 isn't supported by phone help anymore. Let me move this post to the licensing for creative suites forum.

[andyh66653270]

So is this request moved? or do I need to move it? if so how please....

[Chuck Uebele]

I moved it. It has the same URL as your previous message, but can now be found in the other forum. There are more Adobe staff looking at this forum.

[andyh66653270]

Chuck, how does this issue get addressed? or doesn't it.  We are within our license limit.  Unfortunately when systems fail or they are reloaded, we don't always have an opportunity deactivate and even when we do it never seems to free up a license.  I have been running into this every time I have to reload a computer.   I did start ordering cloud accounts for new machines, but I have a bunch of users that do not want to switch off CS3 (because it's what they know, and we are licensed for it!)

In the past I was able to call in and get them to make it possible to activate, but even that was time consuming per machine.  Thank you

[Chuck Uebele]

Frankly, I'm not sure. There is a lot of talk going around about licensing support for older apps. Like you said, people bought those, and should be able to use them. I'll see if I can get this flagged, but don't hold your breath.

[Chuck Uebele]

Just one more thing, Adobe has dropped support for volume license for CS6, so I'm not sure how good you chances are with CS3.

[Peter Villevoye]

When calling with an Adobe helpdesk rep, you have to stress really vigorously that you need their help to remotely deactivate your installations. This has nothing to do with 'normal' product support (about how features works and all) but with the installation of your licensed CS3 software. Tell them the activation servers for CS3 are not down yet ! The CS2 were taken down last year, (Activation server shut down for Creative Suite 2, Acrobat 7, and Macromedia products) and therefore Adobe put the non-protected CS2 installation disks online (for legitimate users). The CS3 activation servers are still up and running. I recently had to install and activate a fresh Photoshop CS3, which went fine. But the Dreamweaver CS3 activation, which still used the former Macromedia serial protection, has also ceased to exist. So out of luck there...

BTW: the staff from ProDesign is very experienced in these kind of problems. They also host the CS3 and CS4 installation disks (be sure to take the strange step to visit that Adobe page, to let it set your cookies correctly). Maybe they can shed some more light on this issue.

[Chuck Uebele]

Thanks, Peter, for stepping in and explaining it better!

[MadisonLeupp]

Hi Andy,

Can you private message me your serial number? I can check what we can do to help.

To private message, click on my profile image to navigate to my profile and then click the Message button.

Thanks,

Madison

[FreeGAme_CZ2]

I have same problém unable to active Adobe Creative Suite CS 3 any solutions?

[MadisonLeupp]

Hi FreeGame,

Can you private message me your serial number, too? Please also include your Operating System and what is happening when you try to activate.

Thanks,

Madison