Trotz Bezahlung und rechtzeitiger Bestellung Creative Suite offline?

Thank you for your reply.

Everything so far correctly recognized. Access is still not possible.
Ordering and payment slips were apparently not a reason.
Access is still blocked and I can't carry out my jobs and work.

The instruction from your support was to delete and reinstall all programs.
I can't see what deleting all programs would change in the current state?

YES, I need support, as the problem does not seem to have arisen on my own.
I've tried a few things, but the problem won't be solved from here.

Since yesterday 3:00 p.m., access is no longer possible. I can't say what the reason for this is on the part of your organization
.
Settings via the admin console are also not possible.
This message appears:




I don't see any possibilities to change this situation!

It is correct that a support case has been opened. The instructions to delete and
reinstall all programs cannot fix this error.
It is the access to your security system that is not allowed, which is why the applications
cannot be started.
Here is the error message from today 9:34 a.m.:


I would like to ask you that this case be processed and remedied by you as soon as possible.
Thank you for your efforts!

Sincerely,

Rolf Schuh

Attachment: then mail from Mr. Specht

Hello Mr. Schuh,Thank

you very much for the order to extend the contract.

Invoicing is then automated within one day, to the email address you have stored in the system. The payment term is 30 days.
If you need additional licenses during the year, I would ask you to contact me directly, as ordering via the admin console is currently causing problems with invoicing.
If you have any questions or suggestions, I am always at your disposal.
Sincerely,Philipp

Specht

Sincerely,Philipp


Specht
CS Account Manager

Hi @defaultx4vbq164dy7r,

Thank you for reaching out.

Based on your message, it appears that you are currently unable to access your Adobe applications and are receiving an error indicating that your subscription has expired. Could you kindly confirm if this is the issue you need assistance with?

Upon checking our records, we see that a support case has already been opened regarding this matter. We would like to ask if you have had the opportunity to try the steps provided by our support team.

If you have already followed the suggested steps and are still experiencing issues accessing your applications, please let us know so we can further investigate and assist you.

We appreciate your patience and are here to help you get back to work as soon as possible.