Trouble with creative cloud account

[Alexandra5FA5]

I'm experiencing a little trouble using adobe creative cloud service. Using this email address (Edited by Moderator- email removed) to use the service or at least I was until something has happened. I have changed the primary email once to (Edited by Moderator- email removed)  once and then I changed it back to original one. I keep receiving the invoices and the money is clearly being taken of the card used to pay for the service. When I try to login to the https://adminconsole.adobe.com/ site using the same credentials I get an error message that I'm not allowed to access this site. I know that there is a separate admin user for this but I'm sure it was the same the above stated email address.

My order number from previous month is: (Edited by Moderator- order number removed) 

(Moderator- This is a public platform accessible by all, please refrain from sharing your personal information here)

I would like to ask your help in resolving this issue. 

[kglad]

adminconsole is for team/enterprise users.  do you have a team/enterprise subscription?

if not, you should be https://account.adobe.com

[Alexandra5FA5]

Yes I do. We pay for the subscirption but its not visible in our account. I'm able to login there what you mentioned but we can't see the subscription. Even though I'm recvied the invocie for it.

[kglad]

<moved from cc services>

[SuJoshi · Accepted solution]

I have sent you the details in a personal message.