Unable to add Users

[karen_7356]

I have one available license and I enter the employees email address but product button is grayed out and my only option is to cancel.

[Anshul_Nautiyal]

Hi @karen_7356,

Thank you for reaching out. Based on your description, the issue seems related to license assignment in the Adobe Admin Console. Please follow these steps to resolve it:

1. Browser Issues: Access the Admin Console via a different browser or in incognito mode to eliminate browser-related issues.

2. Admin Rights: Ensure you have the necessary admin rights to assign licenses. If you’re not a System or Product Admin, you may not have permission to assign licenses.

3. Email Address: Ensure the email address you’re entering is not already associated with an existing user in the Admin Console. If the email is already in use, you may need to remove the old user account or modify the license assignment.

4. Sync Services: If using a sync service like Azure, Okta, or Clever, verify that the user’s email is correctly synced and appears in the Admin Console.

5. Available License: Ensure you have an available license by checking Admin Console > Overview > Licenses to confirm at least one unassigned license. Then, navigate to Products > [Your Product] > Product Profiles to verify a Product Profile is set up for license assignment. If none exists, create one and assign it to the user. Check out the following documentation.

I hope this helps! If you have any further questions, feel free to ask.

Regards
^AN