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PKMPFT
PKMPFT
Inspiring
December 13, 2021
Answered

Unable to Delete Creative Cloud Files

  • December 13, 2021
  • 2 replies
  • 3178 views

Hello,

I'm the 'Administrator' for our Creative Cloud Team. There are 8 users in our Team. We each have 1TB of storage.

If I delete files from my local Creative Cloud Files folder, the file sync happens, and they are also deleted from the web view https://assets.adobe.com/cloud-documents

The files appear in the "Deleted" folder https://assets.adobe.com/deleted 

So far so good...

Unfortunately, I can also see all the deleted files of everyone in my Team. This surprises me! This means I cannot empty my Deleted Items because I don't have permission to delete files that are not mine.

I am not going to sort through the thouands of files in the "Deleted" folder trying to guess which are mine just so I can delete them.

 

Does anyone know firstly whether I should be able to see files that are not mine in the "Deleted" folder, and secondly, how on Earth do I permanently delete my files?

This topic has been closed for replies.
Correct answer PKMPFT

I found a workaround:

  1. Load up the web interface and find your Deleted Items
  2. Select about 100 files (select the top file, Page Down and few times, SHIFT+CLICK a file near the bottom of the screen to select all files in between)
  3. Click the Permanently Delete button.
  4. Close your web browser after 2-3 seconds and before any error message appears
  5. Reload the web interface after about 10 seconds.
  6. Repeat

 

After about 30 minutes I'd managed to clear out all the Deleted Items.

Hopefully Adobe can update this system at some point in the future.

2 replies

PKMPFT
PKMPFTAuthorCorrect answer
Inspiring
March 8, 2022

I found a workaround:

  1. Load up the web interface and find your Deleted Items
  2. Select about 100 files (select the top file, Page Down and few times, SHIFT+CLICK a file near the bottom of the screen to select all files in between)
  3. Click the Permanently Delete button.
  4. Close your web browser after 2-3 seconds and before any error message appears
  5. Reload the web interface after about 10 seconds.
  6. Repeat

 

After about 30 minutes I'd managed to clear out all the Deleted Items.

Hopefully Adobe can update this system at some point in the future.

PKMPFT
PKMPFTAuthor
Inspiring
December 29, 2021

Well now I get a different message when trying to permanently delete items: "cannot delete items because somebody has restored them"

If they've been restored, why are they displaying in the Deleted folder?

 

Did Adobe bump up the file storage to 1TB because it's impossible to manage deleted files?

When do I get 1PB of storage?

PKMPFT
PKMPFTAuthor
Inspiring
January 12, 2022

bump

PKMPFT
PKMPFTAuthor
Inspiring
February 17, 2022

bump

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