Hi All,
Here is the load down.
A new user starting tomorrow. We created an adobe account and licensed the account.
He is unable to receive Timely Verification emails. They always come through after the code has expired or not at all. And we can’t keep pressing “Send another code” as the system will lock out the user for 48 hours if we keep on trying after 10 tries.
I have removed and added the account again repeatedly. Though the user always receives the “You have been unlicensed” email instantly. But not the verification codes or the "you have been licenced" notification emails.
We are unable to log a ticket with Adobe Support because they have 0 spaces for support available for the entirety of October. But this problem needs to be resolved soon.
We have had this before on multiple new account creations… But adobe stated from one of our "2 week later support tickets" that verification emails can take up to 48 hours to arrive. Even though the verification email code expires in 15min. Adobe saw no problem with this.
So my question is as follows:
Anyone here know of a way to either:
1: Remove the initial sign in verification process?
2: Change the initial verification process to be via a other than Email MFA method?
3: Remove the entire MFA process entirely?
Regards,
4
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