Unable to reduce number of licenses or contact support

[natural_Fountain5EB6]

We have a teams CC account and when I go to the https://helpx.adobe.com/contact.html there are no options to actually contact anyone. We need to reduce the # of licenses. Please advise.

[Bani Verma · Accepted solution]

Hi Simon, 

A license is committed for one year or prorated to the anniversary. If you have purchased your Teams membership directly from Adobe.com, you can remove licenses from the Admin Console during the renewal period. 

To remove licenses outside of the renewal period, navigate to Adobe Admin Console > Support to contact us.

Hope this helps.

[natural_Fountain5EB6]

In that case we need to change the timeframe for renewal. That timeframe coincides with vacations for most staff. We would be fine to have it extended by one month. 

[Bani Verma]

Please contact the support team for the same, they should be able to help you with the available options. 

Hope this helps.

[natural_Fountain5EB6]

There is no way that I can find to contact support other than posting here. See screen shots.

Or should I phone the phone number?

[SuJoshi]

Hello,

Please open the admin console and under the Support tab, you will get the contact number with an option to initiate a chat with the support team.