Unable to renew teams subscription.

[Christy3300919801n9]

Why can I not get anyone from (Personal information, edited and removed by moderator) to respond to my 6 emails. I've tried since Aug 28th to renew my license. I've chatted 3 times with support and each time I am told I have to contact that email address.  I don't understand why they are ignoring a long term customer like this. I've never had this difficult just to renew a license.  I'm extremely frustrated.

[Bani Verma · Accepted solution]

Hi @Christy3300919801n9,

This email address belongs to the contract owner of the Creative Cloud Teams subscription. Just so you know, only a contract owner can renew the subscription, so you are being asked to contact them. 

Please check who owns this email address within your organization. 

I hope this helps.

Thanks,

^BS