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Casey5EF8
Participant
January 16, 2021
해결됨

university Enterprise Account only allowing me access to trials instead of full downloads

  • January 16, 2021
  • 2 답변들
  • 544 조회

I have an Adobe Enterprise account through my university that should give me access to many of the Adobe applications such as In Design, Photoshop, etc (see attached photo).  However, I am currently only being shown ~trials~ of the programs when I log in to my university account on Creative Cloud (also see attached). I have renewed my subscription with the university so this should not be an issue. I have already tried Solutions 1-6 here: https://helpx.adobe.com/enterprise/kb/resolve-trial-and-license-expired-errors.html. I have also tried completely uninstalling via Adobe cleaner and reinstalling Creative Clould. 

이 주제는 답변이 닫혔습니다.
최고의 답변: SuJoshi

It seems that the license is not provisioned from the backend. Kindly request the IT team to remove and assign the license to your account. If the issue persists, please ask them to open a support case with Adobe so that we can check the issue.

2 답변

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Casey5EF8작성자
Participant
January 21, 2021

Update: The IT administrator at my university has said everything looks correct on their console, but my problem is still persisting and I only have access to the trials.

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Community Manager
SuJoshiCommunity Manager답변
Community Manager
January 21, 2021

It seems that the license is not provisioned from the backend. Kindly request the IT team to remove and assign the license to your account. If the issue persists, please ask them to open a support case with Adobe so that we can check the issue.

    John T Smith
    Community Expert
    John T SmithCommunity Expert
    Community Expert
    January 16, 2021

    There have been several messages recently about problems with education subscriptions
    Need IT Admin https://community.adobe.com/t5/get-started/creative-cloud-app-can-t-manage-apps-don-t-have-an-it-administrator/td-p/10608944
    -https://helpx.adobe.com/support/programs/enterprise-support-terms.html

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      Casey5EF8작성자
      Participant
      January 16, 2021

      Hi John, I tried to follow the Mac instructions from the post you sent but there is no "configs" folder within the OOBE folder on my machine.

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