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Bek82
Participant
January 16, 2022
해결됨

Upgraded to a Business Account with 2 licenses and now I have NO ACCESS!?

  • January 16, 2022
  • 2 답변들
  • 598 조회

On January 13th we upgraded our Adobe Account to be a 'Business Account' with 2 licenses. Originally paying $76.99 per month, to now $232 per month. Now we don't have access to anything!!!!!! 
The Adobe support has been ABSOLUTELY TERRIBLE. I have had them on the phone over and over. I had one Adobe support lady on the phone while she was working remotely on my computer and still she couldn't resolve the issue, AFTER 1 HOUR! 

How is it that you upgrade and then lose access to all apps!? All it says, is 'try' and 'buy' beside each app? Each time I try to load the app I can't, because I have to buy it!? Beyond frustrating!! 

The last thing the Adobe Support person said was that "we need to push the apps to be manually available" whatever that means!? 4 days later... and still nothing! We are trying to run a business!? 

Absolute worst customer service experience of any company!

이 주제는 답변이 닫혔습니다.
최고의 답변: Bani Verma

Hi there, 

 

Sorry to know that you are having trouble acessing your new subscription.  

This could be because of the recently introduced profiles to your sign-in experience to help you better manage your content across multiple plans.

Please choose Business profile when signing in, however if you are already doing and still see the trial error then please follow the steps given in the following document to resolve the issue: https://helpx.adobe.com/enterprise/kb/resolve-trial-and-license-expired-errors.html

 

Let us know if this helps.

2 답변

Bani Verma
Bani Verma답변
Legend
January 19, 2022

Hi there, 

 

Sorry to know that you are having trouble acessing your new subscription.  

This could be because of the recently introduced profiles to your sign-in experience to help you better manage your content across multiple plans.

Please choose Business profile when signing in, however if you are already doing and still see the trial error then please follow the steps given in the following document to resolve the issue: https://helpx.adobe.com/enterprise/kb/resolve-trial-and-license-expired-errors.html

 

Let us know if this helps.

Peru Bob
Community Expert
Peru BobCommunity Expert
Community Expert
January 16, 2022

Have a look here:

https://helpx.adobe.com/manage-account/kb/stop-creative-cloud-trial-mode-after-purchase.html

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