Urgent Creative Cloud Compatibility Issues

[JiaKaleb]

I am currently running the Windows 10 pro 20H2 19042.804. My laptop is 64bits and I have 16gb of rams. However, Creative Cloud says it is running in compatibitly mode and stating I need to upgrade my OS to Windows 10 version 1607. Now I cannot download photoshops or update any of my softwares. Please help!

[kglad · Accepted solution]

first, reset the cc app:

to reset the cc desktop app, make sure it's in the foreground, then press:

Win: Ctrl + Alt + R
Mac: Cmd + Opt + R

if that fails, try to repair
https://helpx.adobe.com/download-install/kb/creative-cloud-install-stuck.html

if that fails go ahead and uninstall/reinstall per the above link

if that fails, do a clean cc install following each applicable step:

uninstall every cc app including preferences, https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html
then uninstall the cc desktop app, https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html
clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html
check for, and if available, update your os
restart your computer (don't skip this)
reinstall the cc desktop app, https://helpx.adobe.com/uk/download-install/kb/creative-cloud-desktop-app-download.html
if you're unable to install the cc desktop app at this stage, use the link at the bottom of the page at https://helpx.adobe.com/uk/download-install/kb/creative-cloud-desktop-app-download.html
use the desktop app to install your cc programs/trials

[Donnazz]

I feel your pain

[Canon4me]

You are not alone, I have this exact same issue as you, I am runnning Windows 11 and Adobe Creative Cloud will not let me update my Lightroom Classic app, because I get an error stating that I need to upgrade my operating system to Windows 10 or 11 . How do we fix this, I have tried all the links below and nothing works . HELP ME PLEASE !!!!!!!!!  Thanks ! 

[kglad]

change your default browser to a non-opera browser.

[Canon4me]

I have always used Microsoft Edge as my browser , which is a non-opera browser . I upgraded my Windows 10 to Windows 11 , and Adobe Creative Cloud does not recognize my Windows 11 . When I try to update my Lightroom Classic, I get an error that I must upgrade my operating system to Windows 10 or 11 . I have tried every link listed here in this thread, and nothing works, nothing changes, I still can't update my Adobe apps . HELP !!!!! 

[kglad]

@Canon4me 

did you  reset the cc desktop app by making sure it's in the foreground, then press:

Win: Ctrl + Alt + R
Mac: Cmd + Opt + R


if that fails, repair per https://helpx.adobe.com/download-install/kb/creative-cloud-install-stuck.html


if that fails and you have windows, open your control panel > add/remove programs > cc desktop app > repair

if that fails, uninstall using the correct uninstaller from https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html#sa_src=web-mes... and then reinstall using*


if that fails, do a clean cc install carefully following each applicable step:

uninstall every cc app including preferences per https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html

then uninstall the cc desktop app, again using the correct uninstaller per https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html#sa_src=web-mes...

clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html

check for, and if available, update your os

if windows is your os, repair all ms visual c++ versions that can be repaired (use google if you don't know how to do this)

if windows is your os update your ms visual c++, if it can be updated (use google if you don't know how to do this)

restart your computer (don't skip this)

reinstall the cc desktop app using the "alternative download links" at the bottom of the page at https://helpx.adobe.com/download-install/kb/creative-cloud-desktop-app-download.html

use the desktop app to install your cc programs/trials>

if that fails, you probably have a corrupt user account. google your os and how to create a new one.